Hello Forum Members:
Has anyone sent in any items to ESM for any of their recent signings? I received an email from them in late November advertising a private signing with Adam Dunn on Dec 7. I had some questions and emailed them and called them. Ted and Scott both contacted me via email and telephone to answer my questions within the hour each time I called or emailed. Based on their customer service I sent my items in. I have been trying to contact them since Dec 10 to inquire if the signing took place and when the items will be returned. Now, no one returns my emails and no one answers the phones there. All I get is voicemail to which I leave messages but no return call. They were real good about communication before they had my money but since taking my money there has been no communication. Does anyone know if they are still in business? Has anyone had similar experiences with them? Happy Holidays.
Sarahsdad
Has anyone sent in any items to ESM for any of their recent signings? I received an email from them in late November advertising a private signing with Adam Dunn on Dec 7. I had some questions and emailed them and called them. Ted and Scott both contacted me via email and telephone to answer my questions within the hour each time I called or emailed. Based on their customer service I sent my items in. I have been trying to contact them since Dec 10 to inquire if the signing took place and when the items will be returned. Now, no one returns my emails and no one answers the phones there. All I get is voicemail to which I leave messages but no return call. They were real good about communication before they had my money but since taking my money there has been no communication. Does anyone know if they are still in business? Has anyone had similar experiences with them? Happy Holidays.
Sarahsdad
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