In regard to eBay's new feedback policy, am I reading this wrong.
Apparently only sellers can now get negative / neutral feedback and buyers cannot.
If this is true, eBay has taken one very big step in the WRONG direction. Personally, this policy would truly, if I may be blunt, SUCK!
Feedback Changes:
The eBay Feedback system was designed to provide a simple, honest, accurate record of member experiences. Focusing on customer service includes doing everything we can to grow customer confidence in our sellers.
Apparently only sellers can now get negative / neutral feedback and buyers cannot.
If this is true, eBay has taken one very big step in the WRONG direction. Personally, this policy would truly, if I may be blunt, SUCK!
Feedback Changes:
The eBay Feedback system was designed to provide a simple, honest, accurate record of member experiences. Focusing on customer service includes doing everything we can to grow customer confidence in our sellers.
- Buyers will only be able to receive positive Feedback.
- Positive repeat customer Feedback will count (up to 1 Feedback from the same buyer per week.)
- Feedback more than 12-months old won't count towards your Feedback percentage.
- When a buyer doesn't respond to the Unpaid Item (UPI) process the negative or neutral Feedback they have left for that transaction will be removed.
- When a member is suspended, all their negative and neutral Feedback will be removed.
- Buyers must wait 3 days before leaving negative or neutral feedback for sellers with an established track record, to encourage communication.
- All Feedback must be left within 60 days (compared to 90 days today) of listing end to encourage timely Feedback and discourage abuse.
- Buyers will be held more accountable when sellers report an unpaid item or commit other policy violations
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