Forum Advice on Late Night Steiner "Sale"

[pjbmd]

Greetings everyone
While surfing last night i came across some great deals on Steiner's website.
I took advantage of what were some ridiculously low pricing and ordered several of them. They included a signed jeter base from his 2722 game for $200, a Melky 2009 road WS jersey for $75, an 2009 ALCS game 5 base for $200 among others.
The order went through and i encountered no glitches at checkout so i immediately figured that i had just gotten some unbelievable deals on some great items.
I found out this morning that my orders have been cancelled due to technical glitches--i was directed to a section on the steiner website describing their right to cancel order policy
My contact at Steiner, whom i have had excellent dealings with in the past, made a cursory apology and stated that i should have known better than to expect those items at those prices when I ordered. Steiner's solution was to offer a 10-30% discount off the original prices. I declined because at those discount the items are not appealing to me.
My question to the educated members of this forum is simple: should i have expected this matter to have been handled and reconciled in a different matter?
Please let me know what you think
pjb

[yankees506]

Re: Forum Advice on Late Night Steiner "Sale"

I had a similar issue a while back, and i was contacted about my order by my steiner rep. While my discount was not as great as yours ($200 for a $999 base) my rep and me worked a great deal. The rep was right in your case to let you know that the prices where unrealistic so my advice would be unless you want to pay $700 for the jeter base or higher for the others, chalk it up to a lesson learned under the "if it seems too good to be true, it is" category

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

That is not what I stated to you. I stated that you were well aware that the order would probably be cancelled because to get a Jeter base from his record breaking game for which was signed and inscribed for $200 was pretty ridiculous. You reply was yes but that you gave it a try anyway.

[pjbmd]

Re: Forum Advice on Late Night Steiner "Sale"

I'm sure any yankee collecor, given the opportunity, would drool at the opportunity to get those items at the advertised prices.
what i'm disappointed at is the counteroffer made to reconcile what amounted to a steiner error
my goal in the previous post was to poll the readers and get their opinions as to how the situation was handled
pjb

[yankees506]

Re: Forum Advice on Late Night Steiner "Sale"

I think when you rationalize that it was a programing error and not a direct sale from steiner i.e. via mass email, it was handled correctly. just curious, what "counter offer" for the items would you have been happy with?

[pjbmd]

Re: Forum Advice on Late Night Steiner "Sale"

somewhere between what they were advertised for and the 10-30% off they were willing to give
pjb

[yankees506]

Re: Forum Advice on Late Night Steiner "Sale"

asking steiner to discount any jeter item 50-60% seems far fetched to me.

[BULBUS]

Re: Forum Advice on Late Night Steiner "Sale"

Steiner makes so many of these errors, if they gave huge discounts after each one, they wouldnt be making so much money.

Its happened to me a couple of times, and I just let it go. I think Steiner just need to work on eliminating these errors.

[trsent]

Re: Forum Advice on Late Night Steiner "Sale"

I understand there was a web site error, but a customer should not be punished for believing it was a real sale. If the item was usually $1000.00 and now it was $200.00, it could have been a close out sale. The customer has a right to order, and the company had a right to cancel the order due to their web site policies.

Anyone telling the customer they should have known better is wrong. The customer saw it listed as a sale item, so they bought it at the sale price.

My wife is always waiting for clothing to go on sale. She watches like a hawk, and often gets items for up to 80% off if she waits long enough. Not often, but it does happen. Usually she gets 50-60% off, but anything is possible in retail.

[yankees506]

Re: Forum Advice on Late Night Steiner "Sale"

My wife is always waiting for clothing to go on sale. She watches like a hawk, and often gets items for up to 80% off if she waits long enough. Not often, but it does happen. Usually she gets 50-60% off, but anything is possible in retail.

Clothing and memoribilia are not comparable. The items in question could never be mistaken for a "close-out sale" on Jeter? the alcs base maybe but no way the Jeter.

[intheminors]

Re: Forum Advice on Late Night Steiner "Sale"

This is why I unsubscribed from the Steiner's e-mail lists and very rarely go to their site. When Bob Malandro was there, I had a relationship. Now, you're just a number with cash in hand.

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

When we discussed the situation you stated to give you pricing on the below items and not the Jeter signed bases. As you can see the prices offered were more than 30% off.

2009 ALCS Game Used Base - $799, reg. $2500 - 68% off
2009 Melky Game Used Jersey - $450, reg. $1000 - 55% off
2008 Justin Christian Game Used Jersey - $300, reg. $750 - 60%

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

None of our customers are a number with cash in hand. Everyone one of our customers are important to us and I extend my hand out to all whether they deal with me directly or not. We have a lot of really good sales guys who have pretty good knowledge of the industry.

[trsent]

Re: Forum Advice on Late Night Steiner "Sale"

Clothing and memoribilia are not comparable. The items in question could never be mistaken for a "close-out sale" on Jeter? the alcs base maybe but no way the Jeter.

Huh? Anything in the world can be closed out. The buyer is not at fault and those telling him he should have known better are unfair. The guy logs into an online sale, and sees a great price and buys the item.

A close out is a discounted item, I don't care who the player is, the customer did nothing to deserve to feel wrong. The business made their decision and voided the sale. The customer saw a great sale, and jumped on it. Too bad for them it was an error, but they shouldn't be made to feel guilty.

[yankees506]

Re: Forum Advice on Late Night Steiner "Sale"

Nobody said he should feel wrong. Just that the price by all means was unrealistic, i would know something was not right if i saw steiner selling Jeter signed bases for $200.