All,
I had a pretty harsh conclusion to an ebay live auction I participated in yesterday and want to find out if any of you have had a similar experience.
I had been looking forward to bidding on a lot that contained a game used Keith Hernandez Mets bat. The item came up last night.
I bid three times on the auction. The third and last bid I placed was for $300.00. Upon submitting my bid of $300, it was accepted (the green confirmation message was sent back to me), I was noted as the high bidder, and the price of the item was upped to $300.00. The auction closed soon after, but then it was REOPENED. The current price of the item was now $275, with my bid missing. Within seconds, a floor bidder placed a $300.00 bid and it instantly sold to them at that same price.
I then looked at the bid history, and there is now no record of my $300 bid nor the cancellation of it in the bid history.
I complained to ebay and they sent me a "tough luck" response:
Dear Nick,
Thank you for writing to eBay Live Auctions regarding item number
xxxxxxx, I would be happy to address your concern.
I am sorry that you did not win this item. There are many differences
between bidding on eBay Live Auctions and bidding on the main eBay site. It appears that the auctioneer chose a bid by a floor bidder over your
own. It is the discretion of the auctioneer that determines if the Internet absentee bid is accepted. If you dislike the way that a Live Auction event is run, I would suggest that you contact the auction house to discuss your concerns.
I have taken their advice and complained to the auction house, but have a feeling that this practice seems to go on regularly, ebay is aware of it, and there is nothing I could do. Furthermore I have no evidence to support that I was on top and removed.
I had a pretty harsh conclusion to an ebay live auction I participated in yesterday and want to find out if any of you have had a similar experience.
I had been looking forward to bidding on a lot that contained a game used Keith Hernandez Mets bat. The item came up last night.
I bid three times on the auction. The third and last bid I placed was for $300.00. Upon submitting my bid of $300, it was accepted (the green confirmation message was sent back to me), I was noted as the high bidder, and the price of the item was upped to $300.00. The auction closed soon after, but then it was REOPENED. The current price of the item was now $275, with my bid missing. Within seconds, a floor bidder placed a $300.00 bid and it instantly sold to them at that same price.
I then looked at the bid history, and there is now no record of my $300 bid nor the cancellation of it in the bid history.
I complained to ebay and they sent me a "tough luck" response:
Dear Nick,
Thank you for writing to eBay Live Auctions regarding item number
xxxxxxx, I would be happy to address your concern.
I am sorry that you did not win this item. There are many differences
between bidding on eBay Live Auctions and bidding on the main eBay site. It appears that the auctioneer chose a bid by a floor bidder over your
own. It is the discretion of the auctioneer that determines if the Internet absentee bid is accepted. If you dislike the way that a Live Auction event is run, I would suggest that you contact the auction house to discuss your concerns.
I have taken their advice and complained to the auction house, but have a feeling that this practice seems to go on regularly, ebay is aware of it, and there is nothing I could do. Furthermore I have no evidence to support that I was on top and removed.
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