NFL Auctions Customer Service

[TOYOTATruck07]

Does anyone have advice regarding NFL Auctions customer service? I'm trying to get information on an item I won but have not yet received. I was charged over a week ago and received an order confirmation email that had a completely wrong mailing address, at which point I emailed regarding the issue. When emailing via nil.auction@nfl.com I get quick responses are are no help, not to mention they aren't even complete sentences. I keep getting, verbatim, "Let me check..." or "Maybe the warehouse will reroute...". I've yet to receive a shipping confirmation email, and my last 2 emails regarding this have gone completely unanswered. Any insight from NFL Auctions regulars would be greatly appreciated.

Thanks

[alexbartacustoms]

Re: NFL Auctions Customer Service

I've run into the same thing.
I've actually received items in the mail before getting shipping confirmation e-mails.
While their customer service isn't the best and their shipping is over-priced, I've never had an item not make it to me.

Alex

[UTeric3232]

Re: NFL Auctions Customer Service

I've received someone else's item before (and it was an item worth WAYYYY more than what I bought). And then to think they wanted ME to pay to return the item.

That place is a complete mess....

[Steelers25]

Re: NFL Auctions Customer Service

Few years back I won a steelers item from them, they charged my card so my item was paid for. 2-3 weeks go by, no item. I email them askin where it is, turns out they sold it to someone else. Last time I ever bought anything from them.

[TOYOTATruck07]

Re: NFL Auctions Customer Service

I've run into the same thing.
I've actually received items in the mail before getting shipping confirmation e-mails.
While their customer service isn't the best and their shipping is over-priced, I've never had an item not make it to me.

Alex

Alex,

Thanks for your insight, I got home last night and found a UPS info notice on the door. They need a signature for a package from NFL, so the package has arrived before I got a shipping confirmation email.

Thanks

[mad87man]

Re: NFL Auctions Customer Service

the past year-year and a half i have had no problems. I usually had the item 2 days later with shipping notice. Lately i have heard of a lot of people having problems though.

[Dewey2007]

Re: NFL Auctions Customer Service

Does anyone have a phone# to contact an NFL Auctions customer rep? They are horrible about responding to emails in a timely manner. Thanks!

[jake33]

Re: NFL Auctions Customer Service

NFL Auctions actually has Customer Service?

I think they work right next to the Cubs 1969 an 1989 World Series Trophies, and across the hall from Leprechauns, and unicorns.

[Dewey2007]

Re: NFL Auctions Customer Service

Since this is a family forum, customer service was used for lack of a better word!

NFL Auctions actually has Customer Service?

I think they work right next to the Cubs 1969 an 1989 World Series Trophies, and across the hall from Leprechauns, and unicorns.

[Mulligans]

Re: NFL Auctions Customer Service

Scott Miller
NFL Auctions
280 Park Ave
New York, NY 10017
212 450 2552

Scott.Miller@NFL.com

I have found Scott to be very helpful whenever I have a problem.....That said, this year, I have waited 3x as long for my items than I had in the past.

Best of Luck!

[Dewey2007]

Re: NFL Auctions Customer Service

Thanks! Scott fixed the problem right away.

Scott Miller
NFL Auctions
280 Park Ave
New York, NY 10017
212 450 2552

Scott.Miller@NFL.com

I have found Scott to be very helpful whenever I have a problem.....That said, this year, I have waited 3x as long for my items than I had in the past.

Best of Luck!

[Mulligans]

Re: NFL Auctions Customer Service

Happy to help.....glad it worked out.