Last month, I won three baseballs from David Thorn's SmallTraditions.com auction house. I asked if he could have two of the balls authenticated with his standard order (to save me on shipping fees). He agreed to do this for me.
He regretably informed me that the two balls had both not passed JSA Authentication: one failed and one came back could not determine. Anyway, Mr Thorn refunded my money for my entire auction order AND sent me the third ball I won at his expense. I was very surprised and pleased by the extent of his dedication to customer service.
I know this isn't an autographed items forum, but good customer service is always something we look for. They don't have a lot of gamers, but have a decent selection in their current auction (ends 30 Apr, I believe).
He regretably informed me that the two balls had both not passed JSA Authentication: one failed and one came back could not determine. Anyway, Mr Thorn refunded my money for my entire auction order AND sent me the third ball I won at his expense. I was very surprised and pleased by the extent of his dedication to customer service.
I know this isn't an autographed items forum, but good customer service is always something we look for. They don't have a lot of gamers, but have a decent selection in their current auction (ends 30 Apr, I believe).
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