Ebay is now getting on my last nerve!!!

[suave1477]

Dear Members sorry for the vent but now ebay is going way over board!!

(THIS IS AS A SELLER)

It is bad enough we have to make sure we walk on glass to keep our ratings in good standings BUT THE STARS TOO???

I mean come on!!

If we have to worry about the stars whats the point of the feedback???

Here is a situation that recently happend to me.

I sold an item, in the auction description it states 2 to 9 days shipping. Now with that in mind that is 2 to 9 days after PAYMENT is recieved.
But of course when someone wins an item I want to ship it out to them as soon as I can in any case.
So the winner wins the items pays for it 24 hours later in the afternoon, which at that point, I would not be able to ship out till the next day. WHICH I DID SHIP IT OUT THE NEXT DAY!!
2 days later from the day of payment - I get an email from the buyer "where's his item" - meaning he wanted it right there and then.
I explained to him as stated in the auction shipping can take 2 to 9 days from the point of payment and that his item has already been shipped.

About 7 days go by and I receive a positive mark with a negative comment saying "slow shipping" but also he gives me a low star rating.

I sent an email to the bidder asking why would you leave a positive feedback with a negative comment and negative star rating after I sent you an email explaiing it's on it way - his reply back to me was this "Well it showed up on the 9th day and I wanted it to be here a lot sooner"

First of all if it showed up on the 9th day as stated in the description (2 to 9 day period) that is not slow
Second of all I do now own the US Post Office and if for some reason they take a few days longer, that is not my fault!!!

Now I get a notice if my star rating falls below a certain number my account will be suspended!!

So if I have a star rating what is the point of the feedback rating???

ARE YOU KIDDING ME!!!!

Its like ebay completely wants to screw the seller

[BULBUS]

Did you leave the prick positive feedback with a negative comment? I know it doesnt do much, but it can let sellers know what they are dealing with.

[bigtime59]

I can see this from both sides. I wish people would do a better job of explaining why they leave feedback (of either flavor).
There's a seller whom I occasionally purchase DVDs from. He's totally rigid in his shipping fees, so that when I buy a larger lot from him (say, 10 DVDs) he's absolutely killing me on shipping (charging $27 for shipping that's costing him $8). He won't bend, and I slam him on shipping feedback every time...doesn't matter much, though, as I'm little more than a drop in his feedback bucket.

[suave1477]

Did you leave the prick positive feedback with a negative comment? I know it doesnt do much, but it can let sellers know what they are dealing with.

I wish unfortunately I do not want to give him the satisfaction of getting another positive feedback for his rating.



But here is my point to everyone also.......

We as sellers have to worry about 2 ratings - the feedback and the stars!!

My point is this, what is the point of feedback if we have to worry about the star rating??

After the buyer gave me a low star in shipping!!

I get a notice from ebay stating that if my stars drop any lower my account will be suspended!!!

If thats the case then what does all my positive feedback stand for???

[suave1477]

I EMAILED EBAY ABOUT THIS - THIS WAS THERE RESPONSE!!


Dear Jason,

Thank you for writing eBay in regard to your feedback concerns.

We can remove Feedback if it's abusive or meets any of our other
conditions for removal. Unfortunately, this one doesn't.

The eBay Feedback Forum is a member-to-member tool that gives people a
place to speak freely without worrying about being censored.

Members are solely responsible for the comments they post, and we can
remove a member's comments only under certain conditions.

Even if a member leaves Feedback that is unfair, untruthful, or harmful
to a member's reputation, we can't remove it without a court order
describing the comments as libelous, defamatory, or illegal.




I find it funny how ebay themselves says that even if a comment is blaintly wrong that they need to be told by the courts to remove it.
You got to love it!!

[suicide_squeeze]

I EMAILED EBAY ABOUT THIS - THIS WAS THERE RESPONSE!!


Dear Jason,

Thank you for writing eBay in regard to your feedback concerns.

We can remove Feedback if it's abusive or meets any of our other
conditions for removal. Unfortunately, this one doesn't.

The eBay Feedback Forum is a member-to-member tool that gives people a
place to speak freely without worrying about being censored.

Members are solely responsible for the comments they post, and we can
remove a member's comments only under certain conditions.

Even if a member leaves Feedback that is unfair, untruthful, or harmful
to a member's reputation, we can't remove it without a court order
describing the comments as libelous, defamatory, or illegal.




I find it funny how ebay themselves says that even if a comment is blaintly wrong that they need to be told by the courts to remove it.
You got to love it!!

suave1477,

I know I'm beating a dead horse, but you're not alone. Check out these recent posts, if you missed them......hits on most of your complaints...and your complaints are justified....

http://www.gameuseduniverse.com/vb_f...ad.php?t=23931

http://www.gameuseduniverse.com/vb_f...ad.php?t=23359

http://www.gameuseduniverse.com/vb_f...ad.php?t=20133


Ebay has handed the company over to a bunch of gen-X and Y thinkers who have "f"ed it all up.


Did I mention I hate ebay and refuse to sell there anymore?

[suicide_squeeze]

Just a thought....


WHAT do you bet the next big "problem" that occurs on ebay will be......

Rampant negative and low-Star feedback left for honest good professional sellers because ebay has instituted a policy of there being ABSOLUTELY NO REASONABLE PROTECTION for sellers against buyers who are:

A) Mentally ill
B) A-hole in nature
C) Completely without professional instinct
D) Have no discipline or respect for right vs wrong
E) Not brought up properly by their parents


Rest assured that what ever the "fix" is, it will fall into the same dismal categorie of failure currently being adhered to by this misfit grouping of intellectual toilet bowls known as ebay policy management.


Dang it, I think I just broke the forum rules again.....let me go review....

[jobathenut]

suave-I have said it more than once on here,and i'll say it again,EBAY IS A JOKE.I used to love being on there,as it was alot of fun,but all the changes for the so-called better have gotton me to not even go on there anymore.I wish they would've gone with the saying,"if it ain't broke,don't fix it".Because none of thier changes were needed.Like the one that got me to stop selling on there,the paypal only,and no money orders.I just find it funny,like with this response that you got that ebay does'nt want to get involved and that in thier words-it's member to member.But not when it comes to paying,then they do get involved and you have to now pay the way they want you to,and surprise it's a company they own,still would like to know how that isn't a monoploy.Anyway,thats my 2 cents on this.Sorry to hear this happen to you.And i agree,that stars thing is funny.I feel your pain my friend

I EMAILED EBAY ABOUT THIS - THIS WAS THERE RESPONSE!!


Dear Jason,

Thank you for writing eBay in regard to your feedback concerns.

We can remove Feedback if it's abusive or meets any of our other
conditions for removal. Unfortunately, this one doesn't.

The eBay Feedback Forum is a member-to-member tool that gives people a
place to speak freely without worrying about being censored.

Members are solely responsible for the comments they post, and we can
remove a member's comments only under certain conditions.

Even if a member leaves Feedback that is unfair, untruthful, or harmful
to a member's reputation, we can't remove it without a court order
describing the comments as libelous, defamatory, or illegal.




I find it funny how ebay themselves says that even if a comment is blaintly wrong that they need to be told by the courts to remove it.
You got to love it!!

[sammy]

Feedback is for the buyers and / or sellers, and it is to help them determine if they want to do business with you.

Stars are for eBay itself, and these give eBay a more detailed look at your "alleged" performance in relation to your sales.

[suave1477]

Feedback is for the buyers and / or sellers, and it is to help them determine if they want to do business with you.

Stars are for eBay itself, and these give eBay a more detailed look at your "alleged" performance in relation to your sales.

Sammy ok, but then that is assanign, because ebay could just judge off the feedback the buyer leave.