Results 21 to 29 of 29
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01-22-2010, 09:24 AM #21
- Join Date
- Jan 2008
- Posts
- 366
Re: Paypal Frustration ! Suggestions?
Just want to second what topekabob said. I was going to write this yesterday but since I've dealt w/Bill a few times and find him to be an extremely pleasant fellow, I didn't want to add to his frustration.
PLEASE DO NOT EVER SEND ANYTHING OF VALUE THERE. I have spend a lot of time in that country over the last year and unfortunately have had many eye opening experiences, with the standard police practice of "I'll pull you over for no reason because I want a bribe" merely scratching the surface.......
........that said, I do love many aspects of HMR, so I don't want to give the impression of denigrating the entire country, which would be patently unfair....
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01-22-2010, 09:46 AM #22
Re: Paypal Frustration ! Suggestions?
I was not able to find my exact case that applies to this matter however, I did speak with 'Dawn' this morning at PayPal in regards to international disputes and what is required of the seller to make a valid claim against a chargeback for an 'item not received' or 'item significantly not as described'.
She pointed me to the 'User Agreement' section of the website that provides the information regarding this matter. This text was copied directly from PayPal's website (please be sure to take specific note to sections 11.4 and 11.5):
11. Protection For Sellers.
11.1 What is PayPal seller protection?
Protection for Claims, Chargebacks, or Reversals based on the following reasons:- Unauthorized Transaction
- Item Not Received
11.2 How much protection is provided by PayPal seller protection?
PayPal will protect you for the full amount of the eligible payment and waive the Chargeback Fee, if applicable. There is no limit on the number of payments for which you can receive coverage.
11.3 What are the eligibility requirements for PayPal seller protection?
You must meet all of the basic requirements listed below: In addition, you must meet the Item Not Received requirements to be covered for Items Not Received and the Unauthorized Transactions requirements to be covered for Unauthorized Transactions.
Basic Requirements:- Ship the item to the shipping address on the “Transaction Details” page.
- Respond to PayPal’s requests for documentation and other information in a timely manner.
- The item must be a physical, tangible good that can be shipped.
- Your primary residence, as listed in your PayPal Account, must be in the United States.
- The payment must be marked “eligible” or “partially eligible” for seller protection on the Transaction Details Page.
- You must have a Proof of Delivery.
- You must ship the item within 7 days of receipt of payment. Or, if the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe specified in your item listing.
- The payment must be marked “eligible” for seller protection on the Transaction Details Page.
- You must have a Proof of Shipment or a Proof of Delivery.
Online or physical documentation from a shipping company that includes all of the following:- The date the item is shipped.
- The recipient’s address, showing at least the city/state or zip code (or international equivalent).
- The date the item is delivered.
- The recipient’s address, showing at least the city/state or zip code (or international equivalent).
- Signature Confirmation for payments of $250 USD or more (see Foreign Currency Equivalents below).
Below is a copy of an international transaction that I had, and according to the policy above, everything that is needed to protect the seller is provided. Dawn confirmed that this information is what is required.
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01-22-2010, 12:49 PM #23
- Join Date
- May 2007
- Posts
- 637
Re: Paypal Frustration ! Suggestions?
From what I understand, "online proof of delivery" is needed for Paypals satisfaction, as noted in their rule 11.5. On your online customs number delivery confirmation, it does not show the state/city or zip code of the recipients address, which is required by Paypal in rule 11.5
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01-22-2010, 12:55 PM #24
- Join Date
- May 2008
- Posts
- 1,032
Re: Paypal Frustration ! Suggestions?
I wish everyone would pay attention.
TRACKING DOES NOT WORK INTERNATIONALLY WITH THE FOLLOWING:
1. Flate Rate Envelope
2. Small Flat Rate Box
END OF STORY
XXX you must have shipped a normal priority box to Canada to get tracking or a customs number.
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01-22-2010, 01:08 PM #25
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01-22-2010, 01:08 PM #26
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01-22-2010, 01:37 PM #27
- Join Date
- May 2007
- Posts
- 637
Re: Paypal Frustration ! Suggestions?
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01-22-2010, 03:08 PM #28
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01-22-2010, 08:47 PM #29
- Join Date
- May 2007
- Posts
- 637
Re: Paypal Frustration ! Suggestions?
Your original shipping label only covers rule 11.4. Your online delivery confirmation must have "The recipient’s address, showing at least the city/state or zip code (or international equivalent)". The screen shot of your delivery confirmation only says "CANADA".