I sold a number of items to the same buyer via ebay. I normally do not ship outside the US or Canada. I made an exception for a buyer from Russia. I mailed the items via Priority mail international in a flat rate envelope (items were flats). The customs number on the package is LC192071365US which shows that the package was shipped December 10, 2009. The buyer filed a claim through paypal (or screwyoupal - from another thread) yesterday. The money was taken immediatley from my account. No insurance or other means of tracking was purchased by the buyer.. Are my hands tied in this situation? Seems like I am going to be out of the money and the merchandise. I feel for the buyer but they had not purchased insurance or other tracking sevices (due to expenses I presume). I tried calling the 1800 number on USPS but was on hold for an hour ! (I gave up). Any input or advice is greatly appreciated.