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I sold a number of items to the same buyer via ebay. I normally do not ship outside the US or Canada. I made an exception for a buyer from Russia. I mailed the items via Priority mail international in a flat rate envelope (items were flats). The customs number on the package is LC192071365US which shows that the package was shipped December 10, 2009. The buyer filed a claim through paypal (or screwyoupal - from another thread) yesterday. The money was taken immediatley from my account. No insurance or other means of tracking was purchased by the buyer.. Are my hands tied in this situation? Seems like I am going to be out of the money and the merchandise. I feel for the buyer but they had not purchased insurance or other tracking sevices (due to expenses I presume). I tried calling the 1800 number on USPS but was on hold for an hour ! (I gave up). Any input or advice is greatly appreciated.
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Re: Paypal Frustration ! Suggestions?
I know that PayPal will take the money out of your account as soon as someone files something against you. That doesn't mean that your 100% out of your money. I've had this happen to me before as well and the money was returned to me once the item was delivered. I would see if you could get in contact with the buyer and explain to him that it might take a while for a package to get to him. I will say that PayPal needs to change some things because there are too many ways for buyers to screw sellers, thats for sure. Hope everything works out for you. -
Re: Paypal Frustration ! Suggestions?
DOES IT COME UP AS DELIVERED IN THE SYSTEM WHEN YOU ENTER THE CUSTOMS NUMBER?
The customs number that you have on the original shipping label will tell you if & when the item was delivered.
Once you see that the item has been delivered provide that information to PAYPAL and they should close the claim and release the funds.Comment
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Re: Paypal Frustration ! Suggestions?
Scratch that. I checked it out. Once it is delivered the system will update it as being delivered. Once that happens submit that to PAYPAL, and they should have what they need to drop the claim.Comment
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Re: Paypal Frustration ! Suggestions?
Sorry, one more thing. It looks like it is going on a month. I would call the post office with that tracking number and try and locate it (even if it means you are on hold for an hour). It should have been there by now.
You need to locate your package first.....Comment
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Re: Paypal Frustration ! Suggestions?
Something i found out last week is that Flat Rate Envelopes shipping international are NOT trackable. No matter how you do it they CANNOT be tracked if shipped international. This is part of USPS's way to make you spend more money to use priority. Just a heads up !Comment
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Re: Paypal Frustration ! Suggestions?
Huh... Are you positive? The USPS always told me they cannot provide proof of delivery. Specifically, once its handed off to another country's postal service, the USPS has no further knowledge or involvement. I shipped a couple items to UK and was unable to confirm delivery, I required international money orders on those.sigpic
Wes CampbellComment
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Re: Paypal Frustration ! Suggestions?
also here is the link
Scroll near the bottom under the fine print next to the -* symbol.Comment
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Re: Paypal Frustration ! Suggestions?
Hear me now, believe me later.
PayPal will give the buyer's money back unless a tracking number is issued to an international package.
The Post Office only issues tracking numbers to international mail when using EXPRESS MAIL and REGISTERED MAIL.
A customs number does NOT constitute a tracking number. They DO NOT confirm delivery. They confirm that the package was sent and when the package crossed the border and reached customs. Just call PayPal.Comment
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Re: Paypal Frustration ! Suggestions?
It is not the responsibility of the buyer to buy insurance or tracking, it is the responsibility of the seller to make sure that the package arrives. If you felt that way you should have refused to sell & ship it unless the buyer purchased insurance and tracking.Comment
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Re: Paypal Frustration ! Suggestions?
Yep. It sucks when stuff gets lost, broken, stolen, etc. But it's up to the seller to insure.It is not the responsibility of the buyer to buy insurance or tracking, it is the responsibility of the seller to make sure that the package arrives.Greg
DrJStuff.comComment
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Re: Paypal Frustration ! Suggestions?
I too have been stung by Ebay and Paypal. I didn't provide a tracking number, the seller says they didn't get their stuff, and they kept the item AND got their money back.
The really terrible thing is that I had an e-mail from the buyer telling me they had received the product and didn't understand why this issue was happening. I sent that to both Ebay and Paypal and they said that they cannot accept E-mails as proof of delivery. Obviously my buyer was a liar and a crook....but they won... Fortunately, the purchase wasn't a lot of money. I learned my lesson that no matter what...I have a tracking number. Increase your shipping costs and that will cover it.Comment
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Re: Paypal Frustration ! Suggestions?
If you ship it Priority International (label printed online w/ delivery confirmation included) it will show that the item is delivered. It will not list the international address or postal code, but you can cross reference that information with a copy of the original shipping label.
When you print online for international Priority, you end up printing 4 forms. 3 need to be signed and sent with the package for customs and the 4th is the senders copy. If you have this form (w/ custom's number) and you can verify on USPS.com that it says the package was delivered, you are all good. That is proof of delivery and is enough for PayPal.Comment
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Re: Paypal Frustration ! Suggestions?
Hey guys, check these sites out ! a lot of people hate PayPal. Me(Jack btw) included.
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