MLB Authentication Error?

[VALAIKA COLLECTOR]

Does anyone know why this is happening to me? When I go to MLB authentication page to type in a hologram # the window will pop up but it doesn't display any information like what game the item was used in. Now on my work computer it will pull up so I am assuming it's something with my computer settings. Anyone know how to fix this? thanks!

[Tedw9]

Clean out your cookies and make sure your Flash and other programs are up to date. I'm not sure what program they are using, but I would guess maybe one of your programs is out of date. This of course is just guesswork on my part. I hope this works!

[VALAIKA COLLECTOR]

thanks for the reply, I have tried that and still doesn't work. I seemed to have this problem after i installed internet explorer 7, not sure if that matters but i could view it on internet explorer 6. It has to be something in the internet properties that is wrong but I don't know what.

[David]

I believe someone brought up this exact issue a few weeks ago, so it's nothing personal to you. I would guess it's the MLB site.

[kylehess10]

I believe someone brought up this exact issue a few weeks ago, so it's nothing personal to you. I would guess it's the MLB site.

That's correct. I experience the same problem constantly. I believe it's because the number is not in their database, so it comes up blank instead.

[VALAIKA COLLECTOR]

Whats weird about it is it will pull all the information up on my work computer and even my iphone! But on my house computer it just comes up blank. Very strange, at least I know I'm not the only one.

[David]

From my experience, pop up windows are hit and miss. Once it works, the next time it doesn't. Whether its me or my browswer or the websites or pop ups in general, its never clear.

[cmw2ward]

I recently purchased a Pedro Martinez game used bat. It has an mlb hologram on it (MR-258175). When i enter the hologram number in the website it says "this item appears in the data base" but no additional information is listed.

So I called and e-mailed MLB. Below please find their response. As a collector I am very put off MLB Authentication. I was wondering if anyone else had the same experience.

Thanks


Thanks for the e-mail. The MR hologram is from Deloitte & Touche. From May 2002 through January 2006, the firm of Deloitte & Touche was the exclusive third-party Authenticator for all items under the MLB Authentication Program. As Authenticator, Deloitte was solely responsible for all authentication and data entry of the hologram numbers placed on autographed items and game-used memorabilia. Unfortunately, MLB has no direct access to this data. Please let us know if there is anything else we can help you with.

Thanks for your patience,
MLB Authentication

[jgoldstein2000]

A lot of us have this problem.

[cmw2ward]

Any idea about how to get the authentication records?