Generally, I've had pretty good luck with Steiner and purchasing from them. But today's dealings left a bit of a bad taste in my mouth.

I purchased a NY Mets game used hat from one of their recent emails. I really wanted this hat and have anxiously waited almost 2 weeks for it to ship from NY to Maine.

Today my hat arrived and they sent me a RETAIL hat. So I contact one of the good reps, who refers me to another rep. I explain what happened, give him the order number and he goes away for a minute. He comes back and basically tells me that he sees they couldn't find it, so they replaced the GAME USED hat with a RETAIL hat that was the same size. And I could keep it and he would knock a few bucks off or I can send it back. He says he can't find the hat either. I find it hard to believe he went to the warehouse, looked, and got back on the phone that quickly.

I ordered a GAME USED hat, why in the world would I want a RETAIL hat in replacement? Why would someone think it's ok to just send a retail hat?


Like I said, overall, I've had good experiences, but this one stunk. Sure, it was a small amount of money, but I do make other purchases through them. This will make me think twice before I just quickly purchase and item or recommend them to any of my collecting friends.