Steiner Sports Send Ins Question

[PwKw13]

Anybody have a working number for steiner send ins? Sorry, on my phone. Can't really look up at work

Call 914-365-6790 and speak with Brendan.

[mbenga28]

Did you originally ship it to them in those flat rigid plastic top loaders? If you frame the photo, you probably won't see the wrinkles along the sides. Anti glare UV covering might make the scratches on the signature not that noticeable either.

[cfern023]

I sent it in the same tube it looks like , but took an extra couple of seconds to put it in right, and used a white plastic tube bag to put inside the tube.


I've called Brendan twice, and left a voicemail each time.

I called the two nbers- the one that ends in 1000 and SCORE and they both said I can only speak to Brendan about it and to expect a call in 24-48 hours.

They did say he is the only one in the send in department, and he most likely packaged this up himself.

When asked if I don't get a call back today (Friday) would I get one on Saturday they both said not to expect anything until Monday in that case- but he MAY call.

As far as the scratches and the Damaged part, I put it behind a glass to see if it's noticeable but it did nothing. You can still see the scratches across the signature and the creases by the sides. At almost 200 I should have to hope the frame hides the damage.

And as for why it wasn't mailed in a top loader, I couldn't find 12x18 or 16x20 top loaders in Miami on such a short notice. I've mailed items like this and the same way, and never had a problem before.

I think part of what irks me is the fact everything was just thrown into the tube with no attention to detail, and no thought of the consequences.

Who wouldn't think a plastic credit card going up and down in a tube wouldn't damage a picture?


This was a pain to type on my phone- lol.
What do you think I should be doing in this instance.

[cfern023]

Correction, at $200 I shouldn't have to hope the frame hides the damage.

[cfern023]

A bit of an update:

I've been contacted by Steiner and have been given the option of
1) Getting the photo framed professionally. My original plans were to frame it with tickets and a baseball card. I'm not sure how this would work out.

2) returning the photo back for a refund -
I will only do this if they pay for the the cost of the photo, shipping and what I paid for getting the digital copy as a one time use. I also told them I would also be shredding it before mailing it to them as I don't want them to profit from it.

They said that not to shred it, that they would donate it to charity. While I've given alot to charity in my short time on this planet- I paid to get it signed for myself- not someone else. I do not feel comfortable with the charity part. I want it to be mine, or no ones.

I'm left to wonder what would have happened with a one of a kind item, or something not easily replaceable. Has anyone had an experience like this with them?

I was told they have never seen a Cert Card do this to a photo before.

[pungent]

A bit of an update:

I've been contacted by Steiner and have been given the option of
1) Getting the photo framed professionally. My original plans were to frame it with tickets and a baseball card. I'm not sure how this would work out.

2) returning the photo back for a refund -
I will only do this if they pay for the the cost of the photo, shipping and what I paid for getting the digital copy as a one time use. I also told them I would also be shredding it before mailing it to them as I don't want them to profit from it.

They said that not to shred it, that they would donate it to charity. While I've given alot to charity in my short time on this planet- I paid to get it signed for myself- not someone else. I do not feel comfortable with the charity part. I want it to be mine, or no ones.

I'm left to wonder what would have happened with a one of a kind item, or something not easily replaceable. Has anyone had an experience like this with them?

I was told they have never seen a Cert Card do this to a photo before.

I had one experience with Steiner where they framed an autographed photo, when I received it there was a fingerprint on the inside of the plexiglass right above the signature. So when I looked at the signature from certain angles, I would see the fingerprint.

[tella27]

A bit of an update:

I've been contacted by Steiner and have been given the option of
1) Getting the photo framed professionally. My original plans were to frame it with tickets and a baseball card. I'm not sure how this would work out.

2) returning the photo back for a refund -
I will only do this if they pay for the the cost of the photo, shipping and what I paid for getting the digital copy as a one time use. I also told them I would also be shredding it before mailing it to them as I don't want them to profit from it.

They said that not to shred it, that they would donate it to charity. While I've given alot to charity in my short time on this planet- I paid to get it signed for myself- not someone else. I do not feel comfortable with the charity part. I want it to be mine, or no ones.

I'm left to wonder what would have happened with a one of a kind item, or something not easily replaceable. Has anyone had an experience like this with them?

I was told they have never seen a Cert Card do this to a photo before.

Sorry to hear about your picture. It seems like having your money refunded might be the best route. I understand everything with wanting the picture signed for your personal collection but if you're not happy with it get your cash back. Why waste it and if they feel good about giving a charity a bad picture its on them.