Oh, but yes. Last week I had the high bid on a Yankee bat that was auctioned off by Steiner. I wanted to know if the bat had been shipped out yet so I called them today and asked the first man who answered the phone. He said unfortunately no, he could not tell me but he would transfer me to someone who could. I then spoke to the man who handled auction items. He told me that due to a large volume of business it would not be possible to get that information. I told him I had the item number and he told me that didn't matter. X 2= . I asked him if anyone there had any idea of when items are shipped and he told me, "No, if anyone was to know that, it would be me". X 3= . Could this really be possible and has anyone else had this type of nonservice from them? Thanks.