I do agree with you though Yankwood on the inexcusable nature of your interaction today. If I were you I'd call again and speak to another person at Steiner, I'm sure anyone there can look up your info. Like I said I don't want to take sides in any of this but all my interactions with them have been nothing short of the best and I'm far from a big spender. I guess I just see the good in things and want everyone else to as well. Happy holidays to everyone!