Here's another great Bricol Sports Auction story for you. I was a consigner for one of their '08 auctions. About a month and a half after the auction ended, I emailed Brian to find out when they planned on sending out consignment checks. A phone call and several emails later, he finally responded. He said they sent mine to the wrong address and would get another out immediately. Two months and about a dozen unreturned phone messages and emails later, still no check.

I finally talked to Shannon. We had a pleasant discussion. No name calling or threats or anything. I just wanted my check, which at that point was about four months overdue. She assured me the money would go out that day, priority mail.

Three weeks later, nothing. Again phone calls and emails were not returned.

I finally called the Pinellas County Department of Justice and Consumer Services and explained the situation. Sent a letter to them, then emailed Bricol and told them I had turned the matter over to the Office of Consumer Protection. Lo and behold, the check was overnighted and in the bank two days later.

So, for those still being dragged along by the most unorganized and frustrating customer service depart. on the planet, here's a phone number and address for you:

Department of Justice and Consumer Services
Office of Consumer Protection
15251 Roosevelt Blvd, Suite 209
Clearwater, FL 33760
727.464.6200