I called Topps this morning and talked to a Customer Service Rep about the unacceptable replacement I got in the mail.

I sent topps:

150+ cards from the box that were damaged (about 15-20 inserts and the rest base)
A letter stating that I was shorted over 100 cards from the box and the auto/relic that was to be in there as well as a lot of missing inserts.

I got back
105 base cards, 10 of which were the same player
1 Insert, which was damaged
No relic or auto

I called Topps and talked to the rep. She claims that they sent me 200 base cards, a jersey card and several inserts. I informed her that they were mistaken as this clearly was not that box. THEN she claims that she DIDNT send me inserts because I didnt send all of the inserts back that I DID get in the box. She claims that they provided adequate replacement and would not be able to offer any more.

Now they are changing their rules. If you want a box replaced, you have to have a receipt of purchase, the UPC, the box code from the flap, the plastic wrap, all of the wrappers from the packs, the box itself and all of the cards in that box.

I told the rep that I was very disappointed in the way they handled this matter and that they were going the route of Upper Deck--not caring about what they give customers. They reply, "I dont think we are that bad but you are entitled to feel any way you like.

Overall, I am very disappointed. I think this matter will make me re evaluate if I spend any more money on Topps products. They cant be any worse than UD. When they replace your nice auto redemption with a crappy auto, at least you get an auto back. With Topps I would have gotten a bent base card.

Oh well, life goes on.