Darylv1 - Here are 3 links to help you with the eBay feedback. Good luck and let us know what happens. Andrew

1. Reply to feedback received:
Share your side of the story by responding to any comment that has been left for you. Your response will be shown directly below the comment left by the other eBay member. Reply to feedback you have received.

3. Mutual Feedback Withdrawal:
If both you and your trading partner are able to resolve a problem after feedback has been left, you can mutually agree to withdraw the feedback rating. The feedback comment will still appear in your member profile, but it will no longer count in your feedback score. Both members must agree, and feedback left by both parties will be withdrawn at the same time. Start mutual feedback withdrawal for a transaction now.

5. Feedback removal:
eBay will remove individual feedback comments only in very exceptional circumstances, when they violate specific policies. Some situations where eBay will remove feedback include: Feedback left by a user who is indefinitely suspended within 90 days of registration, feedback containing vulgar language or personal contact information, and instances when eBay receives a valid court order to remove feedback. See a list of situations where eBay will consider removing feedback, and how you can file for removal.