Steiner weighs in on Eli Manning controversy

[commando]

Re: Steiner weighs in on Eli Manning controversy

I am not a Steiner apologist, and I don't even own anything of much value from the company. But it makes no sense for a multi-million dollar organization to jeopardize their reputation by knowingly selling a few questionable $300 jerseys (or a $5,000 helmet, for that matter). They are heavily dependent on the information given to them by the teams and players when they purchase their inventory. In a perfect world, Steiner would employ people who sit around all day and photo match equipment... But is that realistic, especially when a shipment of two to three hundred jerseys arrives directly from the team?

Several here have pointed out some of the mistakes made by MLB authenticators, even though that program was designed to be error-proof as humanly possible (with "human" being the key word here). Mistakes do happen, and can you imagine Steiner getting a random email from someone claiming the jersey they bought isn't what the Yankees or Giants said it was? What the heck are they supposed to do? They can refund the money, which the seem to gladly do, but now what? The team says one thing, the collector says another, and Steiner is stuck in the middle somewhere.

Several great points have been brought up here, but my advice is to be careful before you accuse anyone of knowingly selling a bogus item. If you want to have more interaction with company owners/reps here in the forum, you've got to cut them some slack and give them time to figure out what the problems are, how they happened and how to fix them.

[sportsnbikes]

Re: Steiner weighs in on Eli Manning controversy

There was a bunch of Steiner COA's signed by Jeter and Ortiz being sold stand alone on eBay. I know Steiner was made aware of it because I emailed them. They never responded and I do not think anything was done about it.

I e-mailed them also. No response here either.

[ChrisCavalier]

Re: Steiner weighs in on Eli Manning controversy

IVO the previous issues as earlier referenced had nothing to do with authenticity of an item. The issues from 2006 that I was posting on the forum and not clearly representing myself as a Steiner employee at the time. This to my knowledge is a closed issue and something that occurred years ago. If my involvement in this thread is a concern to anyone I will gladly stop at this time. I don't want this thread going off topic because of me. I was simply engaging in this discussion as a forum member who I believe is in good standing and doing so because of a request from a fellow forum member. I am not an official spokesperson for Steiner Sports on this issue, the only official spokesperson for this matter is Brandon Steiner. Again I was just jumping in as a forum member and to clear up the major accusations that were circulating regarding Steiner Sports taking returns and reselling items and knowingly selling fraudulent items, neither of which is accurate.

Brooks is correct. That matter has been resolved.

-Chris

[pungent]

Re: Steiner weighs in on Eli Manning controversy

I am not an official spokesperson for Steiner Sports on this issue, the only official spokesperson for this matter is Brandon Steiner.

Brooks, will Brandon be coming here to address and interact with the community? As you mentioned, he is the official spokesperson for your brand and the members here would be very interested in hearing what he has to say in clarifying these issues.

[Phil316]

Re: Steiner weighs in on Eli Manning controversy

Brooks,

If a buyer returns an item questioning authenticity what happens to that item when returned to Steiner?

[BCowan]

Re: Steiner weighs in on Eli Manning controversy

IVO the previous issues as earlier referenced had nothing to do with authenticity of an item. The issues from 2006 that I was posting on the forum and not clearly representing myself as a Steiner employee at the time. This to my knowledge is a closed issue and something that occurred years ago. If my involvement in this thread is a concern to anyone I will gladly stop at this time. I don't want this thread going off topic because of me. I was simply engaging in this discussion as a forum member who I believe is in good standing and doing so because of a request from a fellow forum member. I am not an official spokesperson for Steiner Sports on this issue, the only official spokesperson for this matter is Brandon Steiner. Again I was just jumping in as a forum member and to clear up the major accusations that were circulating regarding Steiner Sports taking returns and reselling items and knowingly selling fraudulent items, neither of which is accurate.

[ivo610]

Re: Steiner weighs in on Eli Manning controversy

These previous issues with poster from Steiner, are they in any way related to authenticity of an item? If so I would like to hear more about this issue if he is part of their management and their spokesperson for this issue.

[pungent]

Re: Steiner weighs in on Eli Manning controversy

Pungent I'm pretty sure that was resolved well over 5 years or however long ago it was and we have all moved on from it but I appreciate the response and your concerns. A member of the forum asked for a Steiner representative to respond to these accusations and that's all I was looking to do. If my response or involvement on the forum is an issue I will refrain from commenting any further.

If anyone would like to discuss any questions or concerns regarding this matter please feel free to contact me directly.

Brooks, please ask Brandon to create an account here and address some of these issues. It is not uncommon for the CEO's memorabilia companies to post here, such as Barry from MeiGray, Ken Goldin, I think even Jarrod from JO also posted when there were questions or concerns. Considering a number of members here have spent a good deal of money to allow Brandon to be where he is today, the best person to get reassurance from your company is him.

[Steeleraddict]

Re: Steiner weighs in on Eli Manning controversy

But the emails weren't anonymous. Very revealing and transparent in my opinion. And is def a smoking gun if you guys have read them. Hard to refute and would be interested in a response.

[BCowan]

Re: Steiner weighs in on Eli Manning controversy

Pungent I'm pretty sure that was resolved well over 5 years or however long ago it was and we have all moved on from it but I appreciate the response and your concerns. A member of the forum asked for a Steiner representative to respond to these accusations and that's all I was looking to do. If my response or involvement on the forum is an issue I will refrain from commenting any further.

If anyone would like to discuss any questions or concerns regarding this matter please feel free to contact me directly.

[pungent]

Re: Steiner weighs in on Eli Manning controversy

I'm pleased to see a post from Brooks. It's good that someone in the company is trying to reassure customers. The prepared statement from Brandon did nothing in this regard. The statement reads like it was crafted with the sole purpose of reassuring athletes and teams that Steiner will stand by them at any cost. Customers are not the priority.

Doesn't Brooks have a history on here with the forums, or has that been resolved?

[Phil316]

Re: Steiner weighs in on Eli Manning controversy

We shall see how this plays out.

[BrianK]

Re: Steiner weighs in on Eli Manning controversy

I'm pleased to see a post from Brooks. It's good that someone in the company is trying to reassure customers. The prepared statement from Brandon did nothing in this regard. The statement reads like it was crafted with the sole purpose of reassuring athletes and teams that Steiner will stand by them at any cost. Customers are not the priority.

[BCowan]

Re: Steiner weighs in on Eli Manning controversy

Hi all have been reading all the posts and wanted to lend some clarity to some of the comments. First and foremost there is absolutely no truth or evidence to support any claim that Steiner Sports accepted returns on questionable Eli Manning game used items and then resold those items. In all of our years with Eli we have never had an item questioned until the recent story and civil suit happened. To date we have not received any game used Eli Manning items returned, let alone a subsequent resale of them. Regarding the former employee who made comments about everyone knowing items were not authentic I can't say what would prompt such a comment because as a Steiner employee for 9 years and the Director of Retail Sales I can tell you I have never been part of or heard any such comments or conversations. The first time anyone here heard such things was in the NY Post. It is very easy to make comments as an anonymous "source" and that seems to be what has happened here. I really can't get into many details as this is an ongoing civil case and it wouldn't be appropriate to comment much further but those particular statements that are making the rounds needed to be cleared up and responded to.

GMEN regarding your particular issue we would be more than happy to discuss with you, please feel free to contact me and I will connect you with Brandon.

GINGI regarding your comments about the history of Steiner Sports the company was indeed founded in 1987 as Steiner Associates which over the years has grown into Steiner Sports. I'll spare all the history of our company but would love to send you a signed copy of Brandon's book "You Gotta Have Balls" which explains all this in detail, hope that helps in the understanding of where the 1987 number comes from.

Thank you all for reading, wish I could say more but if there are any questions, concerns, comments feel free to reach out to me.

Brooks Cowan
Steiner Sports

[pungent]

Re: Steiner weighs in on Eli Manning controversy

I do not know. I do know the seller had several for sale.

Are there any official Steiner spokespeople who are also members of this forum that can address some of these issues here to us?