Problem with a forum member

[Vintagedeputy]

Re: Problem with a forum member

The proof is in the pictures!

To Vintagedeputy Yes you did order a Cherri color rack and I emailed you back saying that the pine would not take the color right and asked you if I could use a darker color. You replied yes

That's not true - here is the email reply you sent to me and a picture of the bat rack after I stained it the correct color. Looks like the color was not an issue per your email and it looks like the color I stained it worked out just fine:

-----Original Message-----
From: Jessie Johnson <chiefsfans1@sbcglobal.net>
To: deputy7621@aol.com
Sent: Wed, 27 Jun 2007 8:44 pm
Subject: Re: bat rack photos


Yes I can make one that holds ten in the color your after shipped for 55




> As for the box it was a new FedEx box that was flipped inside out sense I had a extra and had no stains>

Again, that's not true - here is a picture of the box. Doesnt look like a Fed Ex box that was flipped inside out - looks like a US Postal Service that is clearly labeled for documents and blueprints:






Just trying to make things sound worse> I have sent out over 500 rack on ebay the same way and have used the same rapping and have only heard of one broke.

Well, if only one broke then it shouldnt be a problem to refund the one buyer for sending something that was not packaged properly. You may have just gotten lucky on the other 500 that you sent.

And the cos termer fixed it with a 2.00 bottle of wood glue> You did not ask for a little money back> You asked for 17.50 plus the whole 55 if you like ill post the email for all to see.

Actually, it was $17.25 (receipt below) which is what the wood glue ($3.97), quick grip clamp to hold it together ($10.99) and the toggle bolts to mount it to the wall ($1.47) all cost me. Since it couldnt be properly fixed, I asked for the $55 I paid for this thing since you didn't offer me a replacement plus what I spent in repair materials for something that couldnt be fixed back to its original condition.


To the other members my feed back on ebay is 100% and have never had a problem until now> I would have paid for the 17.00 to fix the rack but when asked for all the money and the way he asked I just said no

Why didnt you respond to either of my two emails asking for some kind of refund and at least offer me the $17? You simply chose to ignore me.


If that stops me from trading on hear so be it but for those that I have bought from know that im far and always send your money or items out with in a day or two (except it took 3 weeks for this bat rack to travel from Missouri to Virginia?).

Oh and the rack that was 30 to 50 for shipping was going to be a wrap around a corner ( I already stated that above) and would have cost a lot to ship>

I don't make money on shipping (no, you make money by cutting corners on packaging materials to ensure safe shipping and by not refunding customers who receive damaged goods and are told to spend $17 for repair materials.

[TFig27]

Re: Problem with a forum member

http://spellchecker.com/

[Royalsfans]

Re: Problem with a forum member

To Vintagedeputy Yes you did order a Cherri color rack and I emailed you back saying that the pine would not take the color right and asked you if I could use a darker color. You replied yes> As for the box it was a new FedEx box that was flipped inside out sense I had a extra and had no stains> Just trying to make things sound worse> I have sent out over 500 rack on ebay the same way and have used the same rapping and have only heard of one broke. And the cos termer fixed it with a 2.00 bottle of wood glue> You did not ask for a little money back> You asked for 17.50 plus the whole 55 if you like ill post the email for all to see. To the other members my feed back on ebay is 100% and have never had a problem until now> I would have paid for the 17.00 to fix the rack but when asked for all the money and the way he asked I just said no> If that stops me from trading on hear so be it but for those that I have bought from know that im far and always send your money or items out with in a day or two. Oh and the rack that was 30 to 50 for shipping was going to be a wrap around a corner and would have cost a lot to ship> I don't make money on shipping

[Vintagedeputy]

Re: Problem with a forum member

I was looking for something that wrapped around a particular wall in my house. He wanted $30-50 for shipping and I didnt think that it was worth the cost.

XPFO - hope you have better luck!

[XPFO]

Re: Problem with a forum member

Great....I just ordered six bat racks with him last week....fingers crossed!!!!

[jonincleve]

Re: Problem with a forum member

what special size were you looking for? please email me at jonincleve@sbcglobal.net if you get a chance.

thank you
john

[TFig27]

Re: Problem with a forum member

try a paypal charge back

[Vintagedeputy]

Re: Problem with a forum member

Yeah I understand how things can get damaged during shipping. I have been a seller on ebay since 1998 and I always make sure that I package things in a way to survive nuclear fallout. Too bad this item wasnt packaged properly.

[kylehess10]

Re: Problem with a forum member

I've made a bat rack similiar to this before and they do break pretty easily. I ended up making a second one since my first one broke in 2 different spots. These really do need a lot of protection when sent through the mail.

[Vintagedeputy]

Re: Problem with a forum member

The photos above are pictures taken in the condition as it arrived.

[Vintagedeputy]

I was going to post this in the current "feedback" thread but I didnt want it to get lost there. I've been given the green light to let you all know about an unpleasant experience I had with a forum member and although I despise these kinds of threads myself, I felt that you should all know in case you ever decide to do business with him. The forum member is Royalsfans and he uses the email address chiefsfans1@sbcglobal.net

I was looking on ebay for a wooden bat rack to display my bats and I saw that an ebay seller made custom bat racks. I contacted the seller and during the discussion, he advised me that he was also a member here.
I wanted a specifically made one for a certain area of my room but I felt that his cost was a little more than I wanted to spend so I simply ordered one of his pre-made 10 bat racks. I asked him if he could stain it a certain color as his normally came in a lighter wood and I wanted a darker cherrywood type color. I sent him a photo of the stain color that I wanted. He said the stain color was no problem and that the total would be $55 delivered. I paid him the $55 through Paypal on July 6th.

After about a week or so, I emailed him to ask the status of the bat rack. He replied with "what did you order?" and "What was your address?" I gave him the info again and he stated that it had been shipped. I asked for a confirmation number but he didnt reply to that. The next day he said that 2 other customers had not gotten their racks yet and that there must have been a delay at post office. The next day, he said that the other 2 racks reached their destination and mine "must have gotten lost". He agreed to make me another rack and send it. I again confirmed the stain color to make sure it was right.

After several requests for a tracking number, he provided me with a number that said merely that the post office was notified to pick up a shipment at his house, nothing about the status of the actual delivery. He said that sometimes items are delivered before they show as being shipped. Days went by and finally the rack arrived on July 27 (3 weeks later). The rack was shipped in a triangular box intended for documents and blueprints. It had one thin piece of bubble wrap around the center of the rack and nothing protecting the ends. Needless to say, both ends were cracked and broken due to the poor packaging. It was also stained a rustic brown and not the cherrywood color I paid extra for. I would have expected the rack to have been shipped in an appropriate box or at the very least have some kind of extra support to keep it from being damaged.

I contacted the seller and told him that it arrived broken and he suggested that I buy glue to fix it. The seller stated that he would refund me some money towards the repair materials. I purchased $17.25 in glue, a clamp and mounting hardware (since there was none with the bat rack). After 2 days of attempting to fix it, you can still clearly see the damage. The cracks are obvious. I also used some wood stain that I had to make the color correct .

I emailed Royalsfans twice asking for a refund since it wasn't packaged properly and arrived broken. I also wanted the $17 for repair materials back. Royalsfans ignored my emails. After a few days, I filed a dispute with Paypal and they sided with Royalsfans since the item was not purchased on ebay through an auction. The seller also told Paypal that I asked for a color that wouldnt work with that kind of wood. Wonder why he didnt tell me that? He also said that I didnt pay for insurance and that he shipped over 500 other racks that way and none were broken. He seems to be missing the point that mine is broken due to poor packaging. Now I am $72 into a broken bat rack. Oh by the way, the stain I used looks gorgeous, exactly the right color. Also, the first one he allegedly made, still hasn't shown up. I guess the old saying that you can polish a turd but its still a turd applies.

I'm not going to say dont buy a bat rack from him, but Caveat Emptor clearly applies here. If you do, you will be taking your chances. Royalsfans has shown me that he really doesnt care about making a customer happy which is a shame because I have alot more bats and wall space in need of racks.


Jim