Ebay Feedback - What?

[sctizzle]

Re: Ebay Feedback - What?

I've had numerous 8x10s from photo companies come damaged using the priority envelopes simply because the mailman curled the envelope to fit in my mailbox. No obvious damage to the envelope but an 8x10 will crease if curled. Whenever I have shipped an 8x10 I will only use a full size priority mail box not an envelope so it can't fit in someone's mailbox.

Scott

[3arod13]

Re: Ebay Feedback - What?

1989 eh. Ebays first year was 1995. Regardless the seller needs to file the claim. Although the buyer has to co operate its a fairly easy process and can be done online. On the bright side of things no matter what he does now you can only get 1 defect. I assume he left you all 1's in the dsr categories that he could. This is the new eBay. I am hoping now that Donahue is out things might change for the better. However one cannot stop and think eBay is moving Into the direction of catering to the big box stores.

Sorry, meant 1998.

[3arod13]

Re: Ebay Feedback - What?

I've had numerous 8x10s from photo companies come damaged using the priority envelopes simply because the mailman curled the envelope to fit in my mailbox. No obvious damage to the envelope but an 8x10 will crease if curled. Whenever I have shipped an 8x10 I will only use a full size priority mail box not an envelope so it can't fit in someone's mailbox.

Scott

Well, although I've never had problems in the past, I will learn from this situation and ensure any picture I mail, it is placed between two thick pieces of cardboard and in a box vice envelope.

Again, many thanks for the comments and opinions!!

[Bhawk2]

Re: Ebay Feedback - What?

There is a certain amount of trust needed on both side, and unfortunately, while most people are trustworthy, there's always a few. I shipped an old wooden Wrigley Field stadium seat several years ago via Fed Ex in a heavy, well fit box. The buyer claimed the seat arrived broken, and was rather abusive about how I had packaged it for shipment. He insisted if I had used more bubble wrap it wouldn't have broken. I had him return it, and the seat bottom was completely broken in half. Keep in mind that with this seat the seat bottom folds flat against the top and inside the cast iron frame, which wasn't broken. I don't know how that kind of damage could possibly happened in normal shipping. After some fighting I eventually refunded and blocked the buyer, and registered a probably useless complaint.

[ShaimOnYou]

Re: Ebay Feedback - What?

The system was put in to stop sellers leaving retaliation feedback, which it looks like you were trying to do. I assume the buyer paid on time, received damaged merchandise and when he contacted you about it, you declined him any recourse? So he basically did nothing wrong. Whether you feel it was well packaged or not, the buyer has a right to disagree and leave appropriate feedback, you shouldn't get to retaliate because you are mad.

OTOH, I would never give partial refunds either, I would have told him to send it back for a total refund. That keeps away the guys who try to get discounts after the sale and I know that I am trying to do right if he was telling the truth about the damage.

I agree on the second part of your statement 100%. Demand the item back so you can verify the damage. And in the unlikely case the item was damaged, then issue the refund.

But I don't believe the photo was damaged. If it was and his claim of "damage" was legit, the buyer would have demanded a full refund and offered to send it back.

[ShaimOnYou]

Re: Ebay Feedback - What?

Agree! I advised him, he didn't respond, then I see the negative feedback. He wanted $25 directly from me immediately. Totally unfair!

In 809 feedback, I've never received one negative as a seller, until now. Member of ebay since 1989.

Well, guess we can squash this one. Many different opinions, which many can be justified and valid.

Again, thanks for the comments!

Tony,

Not totally unfair.

Totally BOGUS. The buyer handled the whole situation like a chump because he's not being honest. It's obvious.

I think your suspicion he may have changed his mind about wanting the picture after it showed up is spot on.

Chris

[ShaimOnYou]

Re: Ebay Feedback - What?

Not really saying you are wrong but put yourself in the buyers place, if he's telling the truth. You buy a pic on EBay, the pic arrives damaged and in your opinion the packaging contributed to the damage, you contact the seller and he basically tells you tough shit, you wouldn't leave whatever feedback you think is appropriate? I would.

It sucks but the seller should anticipate rough handling and package items accordingly even if it means overpackaging.

Jim,

Buyers on ebay are ALWAYS protected via paypal's policies. It's noble that you're commenting on the "possible" scenarios that could occur, but by the way this chump buyer handled this whole thing, it's obvious to me he isn't being honest.

He should have offered to return the picture from the start. That's the "proper" scenario.

Leaving neutral feedback and walking away is the chicken-poop way. If I were Tony I'd present this exact argument to ebay as to why he should demand they remove that neutral feedback. If they balk, then Tony should demand, via Paypal's rules, that the damaged item be returned through the proper process, then the refund can be made. Once resolved, he can then demand ebay remove the improper feedback.