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Hi, just received my WBC jersey, but the cert # does not show up on their system. Got the jersey from MLB auctions. Any ideas why it would not show up, and who to contact about ths?
Sometimes they take a while to get them entered; I've heard of some taking months. So I guess wait, with your fingers crossed. As far as contacting anyone at MLB.Com, good luck!!
I would try to contact MLB through this email: authentication@website.mlb.com
I contacted them about a bat that I bought a about a month back that was not in the system. They replied in about 24hrs which I did not expect. They will be able tell you where the roll of hologram stickers was sent. They also told me that they would contact the authenticators to resolve the issue. It still is not in the system yet but at least I can hope they are addressing the issue. Hope this helps.
You think MLB is bad, try looking up a Steiner number. I havent found one of my items yet that is in their database, nor do they respond to emails asking why!
It can take a while for PSA/DNA's and UDA's numbers to appear online, so it may be the norm for all the data to be typed in. It not appearing right away, shouldn't be a big concern.
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