Forum Advice on Late Night Steiner "Sale"

[CollectGU]

Re: Forum Advice on Late Night Steiner "Sale"

Interesting article on this subject. Did you receive a confirmation emailf your order. If you did it appears it is a legal binding contract:

http://www.lctjournal.washington.edu/Vol1/a002groebner.html

Dave

[yankees506]

Re: Forum Advice on Late Night Steiner "Sale"

So, should the buyer NOT buy something on the Steiner if it appears to be reduced "too much"?

no the buyer should use common sense, unless the items we own are worthless you should be able to tell when a price is too good to be true

[ncbadges]

Re: Forum Advice on Late Night Steiner "Sale"

Nobody said he should feel wrong. Just that the price by all means was unrealistic, i would know something was not right if i saw steiner selling Jeter signed bases for $200.

So, should the buyer NOT buy something on the Steiner if it appears to be reduced "too much"?

[ChrisCavalier]

Re: Forum Advice on Late Night Steiner "Sale"

Hello Everyone,

After reading this thread, I took the liberty of speaking with Efrain about the situation to understand more about what happened. What he explained to me was that there were formulas inputted into the Steiner system so that items would be priced at a particular discount (primarily between 10-30%). Apparently, though the formulas were inputted properly as per the instructions for the system, the prices that were reflected on the site were at much deeper discounts than were intended.

While I understand everyone would like to take advantage of a computer error in their favor, I personally don't see myself as trying to hold them accountable for a system error that reflected prices that clearly were not intended and, in some instances, would cause the company to lose money when all costs of goods sold are factored in. Also, since most people familiar with Steiner products knew the prices were likely a mistake, I guess I don't see where trying to hold them to the price (or something comparable) is to be expected.

In addition, I have worked with Efrain before and have found him to be very fair and someone who goes out of his way to help his customers and business partners. With that said, I trust he tried to handle the situation as best he could given the parameters he has to work with that are given to him by the company.

-Chris

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

Mbenga - i'm working on getting the icon off the website

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

I'm not pleading my case to anyone, just making sure all the facts are stated.

[mbenga28]

Re: Forum Advice on Late Night Steiner "Sale"

Efrain maybe you should advise someone from your website department to adjust the PayPal payments over on the Last Licks website since that is not an acceptible method of payment.

[subway22]

Re: Forum Advice on Late Night Steiner "Sale"

I understand there was a web site error, but a customer should not be punished for believing it was a real sale. If the item was usually $1000.00 and now it was $200.00, it could have been a close out sale. The customer has a right to order, and the company had a right to cancel the order due to their web site policies.

Anyone telling the customer they should have known better is wrong. The customer saw it listed as a sale item, so they bought it at the sale price.

My wife is always waiting for clothing to go on sale. She watches like a hawk, and often gets items for up to 80% off if she waits long enough. Not often, but it does happen. Usually she gets 50-60% off, but anything is possible in retail.

Good points! Whether you think the prices are correct or not, thats what they are being advertised as! In a lot of places, they have to honor those prices due to false advertisement.

Furthermore, if you feel the need to plead your case about a transaction over a public forum, all you needed to do was to tell everyone to contact you (with an attached email) for an explanation of the situation. It looks a bit tacky for one thing, and the choice of words and the way things were said is more attacking than being sympathetic of the situation. Not professional and not a good way to do business with customers. But hey, if your boss doesnt care, you do whatever you want.

And another thing, clean up your site! Im tired of reading about these goofs. Whether the prices are absurd or not, the customer shouldnt have a sale taken away due to a goof from your end.

Remember, he is the customer, and he also pays your bills!

[pjbmd]

Re: Forum Advice on Late Night Steiner "Sale"

and thats exactly why i did
finding out that i wasn't getting any of those items at those prices was very disappointing
i guess in the future while shopping on certain websites we must approach any sale item with caution

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

Everyone has the right to their own opinion, but if you don't know the extend of the conversation that went on you shouldn't comment on the specifics. There are 2 sides to the conversation. The customer was never told that he should know better nor was he told that he was wrong for trying to buy something at a great price. If it were me I would've jumped all over those items.

[yankees506]

Re: Forum Advice on Late Night Steiner "Sale"

Nobody said he should feel wrong. Just that the price by all means was unrealistic, i would know something was not right if i saw steiner selling Jeter signed bases for $200.

[trsent]

Re: Forum Advice on Late Night Steiner "Sale"

Clothing and memoribilia are not comparable. The items in question could never be mistaken for a "close-out sale" on Jeter? the alcs base maybe but no way the Jeter.

Huh? Anything in the world can be closed out. The buyer is not at fault and those telling him he should have known better are unfair. The guy logs into an online sale, and sees a great price and buys the item.

A close out is a discounted item, I don't care who the player is, the customer did nothing to deserve to feel wrong. The business made their decision and voided the sale. The customer saw a great sale, and jumped on it. Too bad for them it was an error, but they shouldn't be made to feel guilty.

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

None of our customers are a number with cash in hand. Everyone one of our customers are important to us and I extend my hand out to all whether they deal with me directly or not. We have a lot of really good sales guys who have pretty good knowledge of the industry.

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

When we discussed the situation you stated to give you pricing on the below items and not the Jeter signed bases. As you can see the prices offered were more than 30% off.

2009 ALCS Game Used Base - $799, reg. $2500 - 68% off
2009 Melky Game Used Jersey - $450, reg. $1000 - 55% off
2008 Justin Christian Game Used Jersey - $300, reg. $750 - 60%

[intheminors]

Re: Forum Advice on Late Night Steiner "Sale"

This is why I unsubscribed from the Steiner's e-mail lists and very rarely go to their site. When Bob Malandro was there, I had a relationship. Now, you're just a number with cash in hand.