My dealings with Steiner today

[shaunharr]

Re: My dealings with Steiner today

My only question is...

Who's hat did you purchased?

-Shaun

[sportscentury]

Re: My dealings with Steiner today

Sorry Reid I'm not a lawyer. I'll replace "slander" with "misleading."

I was just talking about how every time a poster talks about
a legitimate gripe with Steiner people use the thread as a platform
to gripe about their pricing which is irrelevant. I guess I'm just as
guilty...

Anyway OP sorry and hope you're situation gets resolved. I'm sure
someone at Steiner has already read your post is doing something
to take care of it.

Goh Nishiyama

Steiner is free to list high prices for their items. Collectors are free to complain about the high prices. That is how it works. Please excuse me for saying this, but I'm not sure how your posts here count any less as "crying" than the other posts in this thread. If folks want to vent their frustrations about Steiner's poor service and high prices on a public opinion board, they should be able to do so. It's just not that big a deal.

[commando]

Re: My dealings with Steiner today

I have never dealt directly with Steiner, so I can't really give an opinion on their merchandise or customer service. As far as prices go, I agree that their prices would be considered high if their items didn't have good provenance. I think its a situation where they sell as many items they can at the higher prices, and as time goes on, drop prices on the stuff that hasn't moved (most of us also do that when selling our stuff in the classifieds on this site).

So as a seller, especially with lots of overhead, you start with higher prices and work your way down over time on the dead stuff. As a buyer, when we see things hit the market we have to decide whether to pull the trigger now, by paying the full price, or later with a discount.... And hopefully there IS a later.

I'm thinking a lower-level employee at Steiner did the bait-and-switch on the cap, trying to save his butt after some kind on mix-up. I would find it hard to believe that such a large, well-established company would stake their reputation on this kind of switch. Just my opinion.

[philsfan]

Re: My dealings with Steiner today

I have bought multiple items from Steiner and they have always been helpful in getting me the items that I want from the Yankees.

Here's a good example:

A couple years ago, I bought a Derek Jeter signed "Final Season" baseball from Steiner. It was on sale so I grabbed it. A year later, Mariano and Andy were coming in for a private signing at Steiner. I asked my Steiner rep about the cost of adding them to the ball. I don't remember the exact pricing but it was way too high for Mariano, but Andy wasn't bad. I gave my Jeter ball to the rep and asked him to get it signed by Andy. He laughed and said that I "shouldn't be so cheap" and begged me to add Mariano to one day make it a Core Four ball. I insisted it was too much for me and just get Andy. I was of course thinking I would add Mariano at a public signing for much cheaper in the future.

A couple days later, my rep asked me to come in and get the ball. He gave me a full tour of the Steiner facility which is incredible. Let me swing a bunch of Jeter bats, hold a Mariano jersey, and basically take a look at all of their game used stuff. I was like a kid in a candy store. Just before I left he gave me the ball. I saw Jeter, Andy and one other signature....it was Mariano...on the house. Gave the guy a big hug and was off.

Just so you know, I have spent less than $2000 on Steiner items, I'm not a big spending customer, but that day I felt like one.

Have a nice weekend everyone.

[Skizzick]

Re: My dealings with Steiner today

I have bought multiple items from Steiner and they have always been helpful in getting me the items that I want from the Yankees.

Here's a good example:

A couple years ago, I bought a Derek Jeter signed "Final Season" baseball from Steiner. It was on sale so I grabbed it. A year later, Mariano and Andy were coming in for a private signing at Steiner. I asked my Steiner rep about the cost of adding them to the ball. I don't remember the exact pricing but it was way too high for Mariano, but Andy wasn't bad. I gave my Jeter ball to the rep and asked him to get it signed by Andy. He laughed and said that I "shouldn't be so cheap" and begged me to add Mariano to one dmay make it a Core Four ball. I insisted it was too much for me and just get Andy. I was of course thinking I would add Mariano at a public signing for much cheaper in the future.

A couple days later, my rep asked me to come in and get the ball. He gave me a full tour of the Steiner facility which is incredible. Let me swing a bunch of Jeter bats, hold a Mariano jersey, and basically take a look at all of their game used stuff. I was like a kid in a candy store. Just before I left he gave me the ball. I saw Jeter, Andy and one other signature....it was Mariano...on the house. Gave the guy a big hug and was off.

Just so you know, I have spent less than $2000 on Steiner items, I'm not a big spending customer, but that day I felt like one.

Have a nice weekend everyone.

Cool story. I hope I can have a similar experience with them. But I have the sneaking suspicion that since you dealt with them in person they weremuch nicer accomodating.

[Tedw9]

Re: My dealings with Steiner today

Quick update.....


Steiner got the retail hat back earlier this week and as of yesterday, I still have no refund.


A fellow board member contacted me for my information, said a Steiner rep wanted to talk to me about what happened. I sent my information, he forwarded it to the rep and no one contacted me.


So for those keeping score at home, I have no hat, no refund of my money as of yesterday and no one at Steiner making any attempt at making things right.

If my refund does come through or if by chance a rep does contact me, I will update the thread.

[frikativ54]

Re: My dealings with Steiner today

Quick update.....

Steiner got the retail hat back earlier this week and as of yesterday, I still have no refund.

Did you get a return authorization? I returned something to Steiner after having been authorized, and they paid for shipping. It took a while to get a refund (ultimately 4 to 5 weeks), but they did come through, and I did get my money back. How do you know that Steiner received the hat?

[Tedw9]

Re: My dealings with Steiner today

I contacted them the day it arrived and was referred to a rep who offered to "knock a few dollars off" if I wanted to keep it. I told him I wanted to return it, he set up a UPS pickup at my house. I kept all the emails and UPS receipt that was given to me, so I have the tracking number and kept an eye on it to make sure it arrived ok.

[frikativ54]

Re: My dealings with Steiner today

I contacted them the day it arrived and was referred to a rep who offered to "knock a few dollars off" if I wanted to keep it. I told him I wanted to return it, he set up a UPS pickup at my house. I kept all the emails and UPS receipt that was given to me, so I have the tracking number and kept an eye on it to make sure it arrived ok.

Oh, okay. In my case, I set up a return at the UPS store. I kept the paperwork but didn't pay close attention, as the item wasn't really that big a deal to me. But I do remember that it took a long time from my ship date until I actually got a refund, to the point where I started wondering what happened. Be patient; I'm sure you'll get your money back.

[michaelpbell]

Re: My dealings with Steiner today

So Chris Gabriele with Steiner never contacted you?? That is honestly pretty upsetting to me. When I spoke with Chris he seemed concerned and very interested. Hence, the reason I asked for your info to forward to him.

Although I've had many, many positive interactions with Steiner, this is very disappointing to see. I understand folks making mistakes, and I have no problem with that, I just expect that mistakes are either explained and/or fixed.

[Tedw9]

Re: My dealings with Steiner today

No, no one from Steiner ever got in contact with me. I've been busy with work/life lately and my wife is off visiting family, but I've checked my email and voicemail every day. No one has called or emailed. I wonder if the fact that I'm not a big spender with them or that this purchase was not a big purchase has anything to do with it?


Either way, I appreciate you trying, thank you.

[Shipp_96]

Re: My dealings with Steiner today

To let you know you are not alone, and it is not just Steiner with poor customer service, I ordered two hats and a jersey from MLB shop online, and hated all of them in person. So I returned them the next day Priority mail insured and tracking on MY DIME, and still have NOTHING!

That was 2 weeks ago, and I have called a rep, gave him the confirmation #, and was told to "give it more time". Right now I am out $185 plus $15 in shipping w/the insurance and tracking, and have nothing to show for it either.

I feel your pain.