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Sorry for the long post, but I want to see what my fellow GUU collectors would do. I had listed an item on ebay and here is a link to it:
http://www.ebay.com/itm/120871897007?ssPageName=STRK:MESOX:IT&_trksid=p398 4.m1559.l2649
I should let you know that I had previously used GUU to determine what year this jersey was from.
Anyway, in my listing I noted it was a 1968 Clinton Pilots jersey. I indicated there were no holes or tears and noted that any potential bidder should see the photos to see the overall condition. I wasn't hiding anything, as I included 3M resolution photobucket photos in the listing. I listed it in this fashion as I have found it to simply be a guessing game as to what questions potential bidders can come up with on such an item and high resolution photos answer most of them. On this listing I was asked what year it was from...Odd since it was the very first thing in the title of my listing. Also, I was asked how big it was from certain points on the jersey. I replied to both. The jersey sells to the bidder that asked what year it was from. They paid and I sent the jersey out. Yesterday while I’m out of town on a getaway with my wife I get a question on my phone’s ebay app asking "Do you have any idea what it was that was ironed on this jersey?" My exact response was "you know....i dont. i wish i did. no one was able to fill me in on that during my research." The reply I got was "Ok. You probably should have mentioned that it was there in the listing."
I should let you know that I was trying to carry this conversation on while using only my tiny phone keyboard while my wife is getting ready (Thus I can’t be long winded in any response.) I simply replied “I didnt because that is why i included the high resolution photos. also it was a gamer and not typically something that would be worn or that i had altered. sorry you didnt notice it.†I was just trying to let him know that I didn’t realize it was such a major issue as it was a team repair that was very visible in the photos and it was not something that I had done to make one jersey into something that it wasn’t. I don’t get any messages back until my wife and I are listening to music at a club…all of a sudden I see that I have lost value in my ebay rating, so I check and discover that with out response I am given a negative feedback and it reads “Disappointed with item and very disappointed with seller.†My ebay app never alerted me about it but a bit of further digging reveals that the bidder has now filed a complaint against me. It states:
“The buyer said the item doesn't match your description†and “Something was ironed across the chest (probably a team name of some sort) of the baseball jersey I bought. It has been removed, but the remanents of it remain. Then a new team name has been stitched on the front, but you can still see that something had, at one time, been ironed across the front of the jerseyâ€
I sent the buyer a message that read “just saw u left negative feedback...why? you didnt say you wanted anything...just that you were bummed it had name change (which was done by thw team). i didnt realize you were still unhappy....just thought you were asking questions....besides it was the exact thing you bid on in the auction.†Buyer’s reply this morning is “Sorry, but you knew I was disappointed in it and you also knew that I was surprised that there was the remmanents of the ironed on lettering. Your attitude was "too bad buyer". So, I exercised an option open to me. If you had expressed regret and possibly offered to make the buyer happy, it would have been totally different.â€
Well now I am weighing my options and I know my fellow board members have always been a wealth of information. I know if I try to fight this I am simply fighting “THE MAN†(Ebay that is) and probably a losing battle…it seems that ebay always sides with the buyers. All of my auctions are done with “no returns†but I have never refused to work with buyers - which has included a refund/return if necessary. I wasn’t refusing to do such a thing in this case either…the buyer simply didn’t let me know. But now emotions are high and I think I need advice from outside sources. SO…What would you guys recommend? I have all of the documentation showing that I have never refused to refund the buyer their money, and it also supports the fact that I think I was very nice in my responses. I just don’t get it as the buyer’s feedback shows that they are a great ebayer…I would never expect this type of thing from someone with thys much and good feedback. But once someone essentially calls me a liar I become much more defensive and become very willing to fight win or lose. Afterall, in life (and in our hobby and community) all we have is our reputation.
http://www.ebay.com/itm/120871897007?ssPageName=STRK:MESOX:IT&_trksid=p398 4.m1559.l2649
I should let you know that I had previously used GUU to determine what year this jersey was from.
Anyway, in my listing I noted it was a 1968 Clinton Pilots jersey. I indicated there were no holes or tears and noted that any potential bidder should see the photos to see the overall condition. I wasn't hiding anything, as I included 3M resolution photobucket photos in the listing. I listed it in this fashion as I have found it to simply be a guessing game as to what questions potential bidders can come up with on such an item and high resolution photos answer most of them. On this listing I was asked what year it was from...Odd since it was the very first thing in the title of my listing. Also, I was asked how big it was from certain points on the jersey. I replied to both. The jersey sells to the bidder that asked what year it was from. They paid and I sent the jersey out. Yesterday while I’m out of town on a getaway with my wife I get a question on my phone’s ebay app asking "Do you have any idea what it was that was ironed on this jersey?" My exact response was "you know....i dont. i wish i did. no one was able to fill me in on that during my research." The reply I got was "Ok. You probably should have mentioned that it was there in the listing."
I should let you know that I was trying to carry this conversation on while using only my tiny phone keyboard while my wife is getting ready (Thus I can’t be long winded in any response.) I simply replied “I didnt because that is why i included the high resolution photos. also it was a gamer and not typically something that would be worn or that i had altered. sorry you didnt notice it.†I was just trying to let him know that I didn’t realize it was such a major issue as it was a team repair that was very visible in the photos and it was not something that I had done to make one jersey into something that it wasn’t. I don’t get any messages back until my wife and I are listening to music at a club…all of a sudden I see that I have lost value in my ebay rating, so I check and discover that with out response I am given a negative feedback and it reads “Disappointed with item and very disappointed with seller.†My ebay app never alerted me about it but a bit of further digging reveals that the bidder has now filed a complaint against me. It states:
“The buyer said the item doesn't match your description†and “Something was ironed across the chest (probably a team name of some sort) of the baseball jersey I bought. It has been removed, but the remanents of it remain. Then a new team name has been stitched on the front, but you can still see that something had, at one time, been ironed across the front of the jerseyâ€
I sent the buyer a message that read “just saw u left negative feedback...why? you didnt say you wanted anything...just that you were bummed it had name change (which was done by thw team). i didnt realize you were still unhappy....just thought you were asking questions....besides it was the exact thing you bid on in the auction.†Buyer’s reply this morning is “Sorry, but you knew I was disappointed in it and you also knew that I was surprised that there was the remmanents of the ironed on lettering. Your attitude was "too bad buyer". So, I exercised an option open to me. If you had expressed regret and possibly offered to make the buyer happy, it would have been totally different.â€
Well now I am weighing my options and I know my fellow board members have always been a wealth of information. I know if I try to fight this I am simply fighting “THE MAN†(Ebay that is) and probably a losing battle…it seems that ebay always sides with the buyers. All of my auctions are done with “no returns†but I have never refused to work with buyers - which has included a refund/return if necessary. I wasn’t refusing to do such a thing in this case either…the buyer simply didn’t let me know. But now emotions are high and I think I need advice from outside sources. SO…What would you guys recommend? I have all of the documentation showing that I have never refused to refund the buyer their money, and it also supports the fact that I think I was very nice in my responses. I just don’t get it as the buyer’s feedback shows that they are a great ebayer…I would never expect this type of thing from someone with thys much and good feedback. But once someone essentially calls me a liar I become much more defensive and become very willing to fight win or lose. Afterall, in life (and in our hobby and community) all we have is our reputation.
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