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For those who were following my own ASI saga (and providing helpful advice), here's an update. Brad Wells called me yesterday and apologized profusely. He's sending the refund right away and after talking to his secretary today I was informed they are throwing an item as a courtesy. While very late to respond, I am satsified that they are at least trying to make things right. Moreover, his secretary, who apparently is new to the organization, is making an effort to improve their customer relations. I hope this will improve things for ASI. While I will not endorse their game used operations, I do think the company offers legit autographed products at decent prices. If their customer service can be shored up, I will consider continuing to do business with them (for autographed items). Thanks again to all who offered support. I wouldn't be surprised if the discussion on this forum caught Brad's attention and helped get my situation resolved favorably.
--Steve
I wouldn't be surprised if the discussion on this forum caught Brad's attention and helped get my situation resolved favorably.
--Steve
That's great. If this is the case, perhaps Mr. Wells could read the threads on revealing his conflicts of interest in the items he's authenticating at auction which he has had a financial interest in.
Every one of my emails to Historic Auctions about this subject and specific items in their auction has been ignored.
Eric
Always looking for game used San Diego Chargers items...
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