Royals Authentics

[Hoosier39]

Re: Royals Authentics

I contacted Justin today and yet again as soon as he answered and I said my name and question about the jerseys he stuttered to say he is in a meeting(heard wind and music in background). I then sent him a text letting know that his customer service and communication skills are not up to par and that I will be filing a complaint with the necessary folks, again no response he doesn't care about customers. If anyone would like to call him direct and express their displeasure his cell phone number is 913 909 2757. In a position like his there is no room for lying or favorites, he wont last long.

Everyone reports to someone, I don't care who you are. Texting/calling him won't do any good because he could probably care less, obviously. If you want change, talk to the person he reports to, and like another poster recommended, reference this thread.

[beef]

Re: Royals Authentics

I have to change my previous statement, I did get a return email and my corresponding phone call got the deal done for a fair price. He explained that he's days or weeks behind on emails because he's a one man crew. He seemed more than helpful for any future purchases...my advice would be to have patience. I didn't experience the rudeness so I can't comment on that side of it. -Ryan

[Griffey24fan]

Re: Royals Authentics

It is easy to make excuses, this is his job, this is what he wanted to do.

That being the case how hard is it to sit at his computer and return emails and phone calls promptly or even be cordial to the customers who come in the store. It is the Royals, I really doubt he gets so much traffic he can't keep up but rather lacks necessary management skills. (Anyone who disagrees look at Marc from the Tigers, he replies within the hour, usually minutes.)

Rather than shooting the ..... with co workers in the store during the game why not get caught up and spend an hour returning emails? That way he can go into the next day with that evenings requests etc and phone calls from the previous day.

I have said it before he is in over his head as he had no experience with this hobby before hand.

[Hoosier39]

Re: Royals Authentics

It is easy to make excuses, this is his job, this is what he wanted to do.

That being the case how hard is it to sit at his computer and return emails and phone calls promptly or even be cordial to the customers who come in the store. It is the Royals, I really doubt he gets so much traffic he can't keep up but rather lacks necessary management skills. (Anyone who disagrees look at Marc from the Tigers, he replies within the hour, usually minutes.)

Rather than shooting the ..... with co workers in the store during the game why not get caught up and spend an hour returning emails? That way he can go into the next day with that evenings requests etc and phone calls from the previous day.

I have said it before he is in over his head as he had no experience with this hobby before hand.

The people in charge of these stores for every team, I try to give them a break. They don't think of this stuff as important as we do. They could care less what a game used bat is.

That being said, that isn't an excuse for non customer service skills, rudeness, unanswered emails, and understaffed. If he really is understaffed, he's had all year to speak up and get some help. I know for a fact some seasonals would gladly help him.

On a side note, I'm almost positive he came on here a while back and posted that he was taking over the Royals authentics and to let him know what everyone wanted.(something along the lines of that). What exactly did he expect when you make a post like that?

And one more thing- Marc of the Tigers isn't bad, but one of the reasons why he responds to you faster is because his prices are so effin high that he probably gets very little emails to begin with.

[beachpetrol]

Re: Royals Authentics

Is this the same Justin you all are talking about:

http://www.gameuseduniverse.com/vb_forum/showthread.php?t=54281

[Griffey24fan]

Re: Royals Authentics

Yes that is the same guy