Forum Advice on Late Night Steiner "Sale"

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

Everyone has the right to their own opinion, but if you don't know the extend of the conversation that went on you shouldn't comment on the specifics. There are 2 sides to the conversation. The customer was never told that he should know better nor was he told that he was wrong for trying to buy something at a great price. If it were me I would've jumped all over those items.

[pjbmd]

Re: Forum Advice on Late Night Steiner "Sale"

and thats exactly why i did
finding out that i wasn't getting any of those items at those prices was very disappointing
i guess in the future while shopping on certain websites we must approach any sale item with caution

[subway22]

Re: Forum Advice on Late Night Steiner "Sale"

I understand there was a web site error, but a customer should not be punished for believing it was a real sale. If the item was usually $1000.00 and now it was $200.00, it could have been a close out sale. The customer has a right to order, and the company had a right to cancel the order due to their web site policies.

Anyone telling the customer they should have known better is wrong. The customer saw it listed as a sale item, so they bought it at the sale price.

My wife is always waiting for clothing to go on sale. She watches like a hawk, and often gets items for up to 80% off if she waits long enough. Not often, but it does happen. Usually she gets 50-60% off, but anything is possible in retail.

Good points! Whether you think the prices are correct or not, thats what they are being advertised as! In a lot of places, they have to honor those prices due to false advertisement.

Furthermore, if you feel the need to plead your case about a transaction over a public forum, all you needed to do was to tell everyone to contact you (with an attached email) for an explanation of the situation. It looks a bit tacky for one thing, and the choice of words and the way things were said is more attacking than being sympathetic of the situation. Not professional and not a good way to do business with customers. But hey, if your boss doesnt care, you do whatever you want.

And another thing, clean up your site! Im tired of reading about these goofs. Whether the prices are absurd or not, the customer shouldnt have a sale taken away due to a goof from your end.

Remember, he is the customer, and he also pays your bills!

[mbenga28]

Re: Forum Advice on Late Night Steiner "Sale"

Efrain maybe you should advise someone from your website department to adjust the PayPal payments over on the Last Licks website since that is not an acceptible method of payment.

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

I'm not pleading my case to anyone, just making sure all the facts are stated.

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

Mbenga - i'm working on getting the icon off the website

[ChrisCavalier]

Re: Forum Advice on Late Night Steiner "Sale"

Hello Everyone,

After reading this thread, I took the liberty of speaking with Efrain about the situation to understand more about what happened. What he explained to me was that there were formulas inputted into the Steiner system so that items would be priced at a particular discount (primarily between 10-30%). Apparently, though the formulas were inputted properly as per the instructions for the system, the prices that were reflected on the site were at much deeper discounts than were intended.

While I understand everyone would like to take advantage of a computer error in their favor, I personally don't see myself as trying to hold them accountable for a system error that reflected prices that clearly were not intended and, in some instances, would cause the company to lose money when all costs of goods sold are factored in. Also, since most people familiar with Steiner products knew the prices were likely a mistake, I guess I don't see where trying to hold them to the price (or something comparable) is to be expected.

In addition, I have worked with Efrain before and have found him to be very fair and someone who goes out of his way to help his customers and business partners. With that said, I trust he tried to handle the situation as best he could given the parameters he has to work with that are given to him by the company.

-Chris

[ncbadges]

Re: Forum Advice on Late Night Steiner "Sale"

Nobody said he should feel wrong. Just that the price by all means was unrealistic, i would know something was not right if i saw steiner selling Jeter signed bases for $200.

So, should the buyer NOT buy something on the Steiner if it appears to be reduced "too much"?

[yankees506]

Re: Forum Advice on Late Night Steiner "Sale"

So, should the buyer NOT buy something on the Steiner if it appears to be reduced "too much"?

no the buyer should use common sense, unless the items we own are worthless you should be able to tell when a price is too good to be true

[CollectGU]

Re: Forum Advice on Late Night Steiner "Sale"

Interesting article on this subject. Did you receive a confirmation emailf your order. If you did it appears it is a legal binding contract:

http://www.lctjournal.washington.edu/Vol1/a002groebner.html

Dave

[subway22]

Re: Forum Advice on Late Night Steiner "Sale"

no the buyer should use common sense, unless the items we own are worthless you should be able to tell when a price is too good to be true

Though I see your point, I disagree with it.

That pretty much means that if we see a J. Bench bat on EBay with a BIN of $50 that we shouldnt hit the "Buy" button because its too good to be true. Clearly the seller meant a different price, right? Whether they did or not, 100% of us would hit the "Buy" button, yourself included.

What if Steiner was cleaning out inventory for a specific category for the end of the year and put them at awesome prices...but I didnt buy any because I decided to go with your theory of..."the price is too good to be true"?

Either way, this isnt the first time Steiner has had this problem. Fix it and we wont be having this discussion!

[intheminors]

Re: Forum Advice on Late Night Steiner "Sale"

Thanks ereyes... That's the most communication I've received from Steiner in over a year.

[ereyes]

Re: Forum Advice on Late Night Steiner "Sale"

Dave hope you've read the entire article and also have read every word on our order confirmation email. Here's some of the verbiage from our Terms of Use page. We've had other mistakes on our site but most of those have been related to different discount coupons. Trust me its not like we enjoy when these mistakes happen and are working hard to prevent them in the future.

Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We always make every effort to deliver to you the exact item that you purchased. However, at times items are lost or stolen, damaged or recalled by a team or athlete. If for any reason we are unable to deliver to you the item you have purchased, while we may assist you in trying to find another comparable item, you agree that your sole and exclusive remedy, and our sole obligation, is to provide you with a refund of the money paid for such item.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Some products consisting of sports equipment are not intended for use in connection with any physical activity, such as used merchandise which may no longer be suitable for its original purpose or promotional items that were never intended to be used in connection with any physical activity. You agree that you are responsible to determining whether or not any such products are suitable and you release STEINERSPORTS.COM from any liable for the use of such products.

[mdube16]

Re: Forum Advice on Late Night Steiner "Sale"

Bottom line is....there is nothing wrong with placing the order, however when it turns out to have been a mistake you cant be mad, disapointed or even surprised.

[CollectGU]

Re: Forum Advice on Late Night Steiner "Sale"

Dave hope you've read the entire article and also have read every word on our order confirmation email. Here's some of the verbiage from our Terms of Use page. We've had other mistakes on our site but most of those have been related to different discount coupons. Trust me its not like we enjoy when these mistakes happen and are working hard to prevent them in the future.

Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We always make every effort to deliver to you the exact item that you purchased. However, at times items are lost or stolen, damaged or recalled by a team or athlete. If for any reason we are unable to deliver to you the item you have purchased, while we may assist you in trying to find another comparable item, you agree that your sole and exclusive remedy, and our sole obligation, is to provide you with a refund of the money paid for such item.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Some products consisting of sports equipment are not intended for use in connection with any physical activity, such as used merchandise which may no longer be suitable for its original purpose or promotional items that were never intended to be used in connection with any physical activity. You agree that you are responsible to determining whether or not any such products are suitable and you release STEINERSPORTS.COM from any liable for the use of such products.

Efrain,

I am only noting that the courts have ruled in favor of the buyer if the confirmation email is sent out. I doubt anyone would take you to court over such a small thing but they would have a leg to stand for sure. My guess is that your wording should be pop up at the the point of purchase and not in the confirmation email...Who cares at this point

Dave