Royals Authentics

[Enyouartist]

Re: Royals Authentics

I didn't have a good experience either.

[Joel_Brock]

Re: Royals Authentics

Justin has been noting but great with me. It probably helps that I gave him a Bo Jackson gamer as a gift after he took care of me on a deal. Ever since then he has been like my best friend.

[MLB~NUT]

Re: Royals Authentics

Justin has been noting but great with me. It probably helps that I gave him a Bo Jackson gamer as a gift after he took care of me on a deal. Ever since then he has been like my best friend.

He a total douche bag if he didnt!

[sportsnbikes]

Re: Royals Authentics

Justin has been noting but great with me. It probably helps that I gave him a Bo Jackson gamer as a gift after he took care of me on a deal. Ever since then he has been like my best friend.

So he gives you a good deal then you give him a gamer?

I think there is probably a conflict of interest in this...lack of integrity on his part. IMHO.

[G1X]

Re: Royals Authentics

My experiences in dealing with Justin and the Royals over the past week in obtaining a jersey were exceptionally excellent. The Washington Nationals played in Kansas City several weeks ago, and the game on August 24th was the Salute to the Negro Leagues game honoring the 1942 World Series between the Monarchs and the Grays. Living in the DC area, I was hoping to pick up a Washington "Grays" jersey from the game as only a few were placed on MLB Auctions with none of those being my favorite players.

I initially sent an email to Royals Charities who immediately responded and referred me to the Royals Coordinator of Marketing. Before I had a chance to call him, Justin of Royals Authentics contacted me indicating that he would know within a week if they would have any jerseys available. He emailed a few days later asking which players were of interest. I replied, and he responded saying that they were available, and he later emailed a complete list of the jerseys available for both Kansas City and Washington.

Jayson called yesterday to finalize the transaction. Not only was he very pleasant and helpful, we chatted for about 10 minutes about Royals Authentics and the Negro Leagues Museum (proceeds from the sales of the jerseys go to the Museum). He mentioned that he had dealt with several DC-area fans who had also purchased Grays jerseys, and he was very complimentary of the interactions with them.

I have also purchased items from the Cubs, Giants, Braves, and Nationals this year, and like Justin with the Royals, I have had very positive experiences with each team as they have bent over backwards to be helpful and were very courteous in our transactions.

Mark Hayne
Gridiron Exchange
gixc@verizon.net

[Spiralstairs]

Re: Royals Authentics

My experiences in dealing with Justin and the Royals over the past week in obtaining a jersey were exceptionally excellent. The Washington Nationals played in Kansas City several weeks ago, and the game on August 24th was the Salute to the Negro Leagues game honoring the 1942 World Series between the Monarchs and the Grays. Living in the DC area, I was hoping to pick up a Washington "Grays" jersey from the game as only a few were placed on MLB Auctions with none of those being my favorite players.

I initially sent an email to Royals Charities who immediately responded and referred me to the Royals Coordinator of Marketing. Before I had a chance to call him, Justin of Royals Authentics contacted me indicating that he would know within a week if they would have any jerseys available. He emailed a few days later asking which players were of interest. I replied, and he responded saying that they were available, and he later emailed a complete list of the jerseys available for both Kansas City and Washington.

Jayson called yesterday to finalize the transaction. Not only was he very pleasant and helpful, we chatted for about 10 minutes about Royals Authentics and the Negro Leagues Museum (proceeds from the sales of the jerseys go to the Museum). He mentioned that he had dealt with several DC-area fans who had also purchased Grays jerseys, and he was very complimentary of the interactions with them.

I have also purchased items from the Cubs, Giants, Braves, and Nationals this year, and like Justin with the Royals, I have had very positive experiences with each team as they have bent over backwards to be helpful and were very courteous in our transactions.

Mark Hayne
Gridiron Exchange
gixc@verizon.net

Interesting. I received an email last week from Justin about the throwback jerseys and also wanted to pick up a Grays jersey. I replied to him within minutes about my preference, but despite checking in with him again, I have heard nothing. He'd said in his email that he'd be processing requests on a first-come-first-serve basis, so it's a little frustrating.

[G1X]

Re: Royals Authentics

Try giving him a phone call at 816-504-4345.

Good luck and best wishes!

Mark Hayne
Gridiron Exchange
gixc@verizon.net

[G1X]

Re: Royals Authentics

Nationals (Grays) jersey arrived today. Can't say enough good things on how well this transaction went for me from beginning to end.

Mark Hayne
Gridiron Exchange
gixc@verizon.net

[jbean023]

Re: Royals Authentics

Does anyone know Justin's boss or supervisor, I will be contacting them tomorrow whether I get info from here or the Royals themselves. He sent out a list of Negro League uniforms available at 3:44 and I just happened to be on my email and responded at 3:45 so I guarantee I was first in line with a request of 4 jerseys. I have yet to hear back from him after multiple calls saying we will be processing jerseys in order of emails. Now to hear that other folks already have jerseys I will be contacting his supervisor and letting him know all the complaints on this site and my 3 awful experiences with Justin. I'm so glad I'm not a Royals fan.

[Spiralstairs]

Re: Royals Authentics

Does anyone know Justin's boss or supervisor, I will be contacting them tomorrow whether I get info from here or the Royals themselves. He sent out a list of Negro League uniforms available at 3:44 and I just happened to be on my email and responded at 3:45 so I guarantee I was first in line with a request of 4 jerseys. I have yet to hear back from him after multiple calls saying we will be processing jerseys in order of emails. Now to hear that other folks already have jerseys I will be contacting his supervisor and letting him know all the complaints on this site and my 3 awful experiences with Justin. I'm so glad I'm not a Royals fan.

I am in a similar boat (though my reply email was 20 minutes after his -- I was not as quick on the gun, apparently). No word despite multiple efforts to contact him.

[Griffey24fan]

Re: Royals Authentics

I would guess in the following order as both are listed above him on the Front Office page under Business Operations.

Cindy Hamilton - Executive Administrative Assistant

or

Kevin Uhlich - Senior Vice President Business Operations

[Griffey24fan]

Re: Royals Authentics

Does anyone know Justin's boss or supervisor, I will be contacting them tomorrow whether I get info from here or the Royals themselves. He sent out a list of Negro League uniforms available at 3:44 and I just happened to be on my email and responded at 3:45 so I guarantee I was first in line with a request of 4 jerseys. I have yet to hear back from him after multiple calls saying we will be processing jerseys in order of emails. Now to hear that other folks already have jerseys I will be contacting his supervisor and letting him know all the complaints on this site and my 3 awful experiences with Justin. I'm so glad I'm not a Royals fan.

If you find a better contact info I would be interested in it as I have been extremely unhappy with him as well. He was not qualified for this position which is pretty clear with the customer service skills he possesses.

[Dodgers101]

Re: Royals Authentics

90% of my experiences with team ran authentics stores have been poor, with the only 2 exceptions being Detroit (Marc) and Philadelphia (John) those 2 are far and above the best in the business. While I have never dealt with the Royals having heard so much negativity it would probably be a waist of time to even try. I used to have great success with the Mets but as of the last couple of times I have tried to contact they have not returned my calls or emails so time to move on and take my money elsewhere. Just my 2 cents on the authentics store topic.

[Wrigley2010]

Re: Royals Authentics

Customer service is a dying art. Now a days businesses act as if though they are doing us a favor by selling their goods. With that being said I think these team run authentics stores could take a lesson from the Rays. In my experiences they are the bench mark when it comes to team authentics stores.

[jbean023]

Re: Royals Authentics

I contacted Justin today and yet again as soon as he answered and I said my name and question about the jerseys he stuttered to say he is in a meeting(heard wind and music in background). I then sent him a text letting know that his customer service and communication skills are not up to par and that I will be filing a complaint with the necessary folks, again no response he doesn't care about customers. If anyone would like to call him direct and express their displeasure his cell phone number is 913 909 2757. In a position like his there is no room for lying or favorites, he wont last long.