Re: Steiner a class act!
Sorry, but I don't understand why you are giving kudos to Steiner. The jersey you bid on and won wasn't available and you are not getting a Flozell Adams replacement. Maybe I am not understanding what you wrote but I am not happy with how things have gone -- I didn't get a list of items to select from -- I was given only one choice. I am especially not happy because I notified them on September 29 that they had a problem with their listings and they did nothing about it. I wonder how many other people placed bids in good faith only to receive a message informing them that the item they won was not available. I am glad you feel you got treated well, but I felt like more could have been done to prevent the whole misunderstanding. SusieQ
-
Re: Steiner a class act!
I got the same run around. I contacted Ben Cohen September 29 to verify that a particular lot was available and in the same message to him told him about the numerous duplicate listings. I got a reply that verified which listing was the "correct one" so that when I placed my bid I would be sure to purchase the item I wanted. Yesterday, I received a email message that confirmed my order and that it would be shipped as soon as possible. Today I received an email message from Ben Cohen that stated my item was no longer available because it had been "damaged". I replied that we had a legal contract and I wanted the item anyway. This is the reply I received:
I know it’s not an excuse but I was victimized by an inventory error. Inventory showed that the jersey was available, unfortunately it is not available. We had lots of problems with incorrect stock and I was authorized to go as far as I can to accommodate a customer for a replacement item.
Even though I contact them to verify the availablility of an item and bid on it in good faith, I also got the same "it's not my fault answer and let me send you something else". I am a little peeved at this company right now because I went out of my way to purchase an item I really wanted for my collection. In order to cover the cost of this item, I sold items from my personal collection that I would have not parted with if I had known this company had such shoddy business practices. This has left a very bad taste in my mouth.......
SusieQLeave a comment:
-
Steiner a class act!
Steiner just finished their auction and for some reason had two of each jersey listed. Although it seemed odd, I thought the jerseys could have been worn for a half each (like basketball) so bid and won a Courtney Brown. As it turned out, it was a mistake and I got an email right away letting me know the jersey I won was not available and to send a list of others I may be interested in. I am not getting a Flozell Adams (I am a big MSU fan) game issued in replacement and just want to say how quick and effortless it was to get the issue resolved.
Not sure if anyone else is in the same situation, but I think a big kudos should go out to Steiner for handling their mistake properly and promptly.
Jason
Leave a comment: